Five Guys

Reviews

• JS

  Justin Snell

  Mar 14, 2026
  1.0
  I will no longer be coming to this 5 guys. 4 of the 6 times we had ordered most of our food was wrong. I’m extremely upset after working all day running around and trying to get a last minute meal in thinking better then McDonald’s or something.. nope 3 of the 4 burgers were completely wrong, two were some how cold even though the food wasn’t ready when we were there. Mind you we live less then 2 min away. The rolls were pale and soggy on top of the burgers being wrong. As expensive as this food is I expect to have my money well spent. We had another time where the burgers were so undercooked we had to recook them bc conveniently when we called in they couldn’t remake the wrong undercooked burgers bc they were out. Nothing about this establishment is good in my opinion. I do not recommend this one go to any other burger place instead. The cost isn’t worth the risk of the low quality food.
• JM

  Joseph Mcfarland

  Mar 11, 2026
  5.0
  Fast friendly service. Great food!!! Always fresh
• JH

  justin hippensteel

  Feb 27, 2026
  1.0
  Customer service sucked cashier was nothing but rude and have a attitude while ordering our food.
• TP

  Tony Pigeon

  Feb 17, 2026
  1.0
  I'm pretty upset that the one day Five Guys had a BOGO sale for their 40th anniversary (2/17/25), the Hanover store disables the app so you were not able to order to get the discount. Every other Five Guys store on the locator had the app turned on. Keep in mind the discount was for online orders only, so without the app you were not able to get the BOGO deal. I can't remember Five Guys ever having another promo offer, so this was a big deal to me. I was really excited and made plans to grab burgers for the family. I tried ordering multiple times between 5 and 8 pm. I noticed a few people also complaining about this in the local face-book group, so this was happening to everyone else that was looking forward to this deal. A few of the complainers were mom's, so there's a bunch of sad kids out there that didn't get the Five Guys there were promised tonight. In my opinion, that's really messed up on whoever made the decision to disable the app. If you try and blame this on a system malfunction, than by rights you should honor the same deal when you fix your system. Hopefully management decides to make this right with a promo code so me and everyone else that missed can take advantage of the deal. Otherwise, I won't be coming back to this store. I feel robbed.
• SB

  Skyler Brotman

  Feb 6, 2026
  1.0
  For this being the cleanest five guys ive been in its certainly the worst. First time ive gotten a straight up to raw to eat burger. Think you forgot to cook the other side of the patty kind of raw. Not to mention straight fatty undercooked bacon. Then when I try to get a refund its a nightmare. Just avoid the hanover five guys take the drive and go to westminister or something.

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