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Dunkin'

3.7
(537 reviews)

Business Details

1039 Carlisle St, Hanover, PA
17331, United States
(717) 646-0700
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hanover, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1039 Carlisle St, Hanover, PA
17331, United States

Hours

Reviews

3.7
537 reviews
5 stars
244
4 stars
108
3 stars
48
2 stars
35
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, with many customers feeling ignored or mistreated.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, leading to frustration and disappointment.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty tables and floors, which negatively impacted the overall experience.

Food Quality

Customers expressed dissatisfaction with the quality of food items, citing stale donuts and poorly prepared sandwiches.

Service Speed

Many customers experienced long wait times, both in-store and at the drive-thru, contributing to a negative perception of the location.
  • MZ
    Mary Ziemann
    Feb 8, 2026
    2.0
    Super disappointed, I came in with my daughter and her friends and they refused to take my order manually and made me place the order on the screen. As anticipated it took 10 times longer and they didn’t even have some of the items we wanted so they still had to take those items manually . I don’t think the screen should be the only option when there are people behind the counter that could clearly take your order. When the food came out the bacon was burnt. They completely lost our drink order, so after waiting 30 minutes we had to wait another 15 for our drinks. Not sure what’s going on other than the employees need better management.
  • W1
    Wren 1721
    Jan 30, 2026
    1.0
    What is the matter with the workers here? Almost every single person is in a HORRIBLE mood and have the WORST attitudes! They don't even let you finish ordering, just cut you off mid sentence and tell you to pull around. Once you reach the window, they don't greet you or say anything just thrust hot coffee at you and spill it on you, don't say their sorry or even give you napkins and just to find out your order isn't even right! Get a different job if you're that damn miserable EVERY DAY
  • AA
    Andrew Asper
    Jan 20, 2026
    1.0
    This location never fails to screw up orders. Ordered a chai latte today and somehow it got made with coffee. Just gonna stick with Starbucks from now on.
  • TT
    Toby
    Jan 16, 2026
    1.0
    MIKE is a very RUDE employee. Rude to customers and fellow employees. He needs to be terminated ASAP. Made me wait so he could count tips then blamed other employees for the delay as I watched him hold everything up.
  • CW
    Charles Webb
    Jan 11, 2026
    1.0
    Stopped for an afternoon coffee on 12/17/2025... Received a warm cup of brown water. Very weak. Could hardly call it coffee. No response from Dunkin Corporate. Won't bother stopping at this Dunkin ever again. Over all this chain has issues with consistent quality especially as evidenced at this location

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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