Chipotle Mexican Grill

Reviews

• KM

  Kait Miller

  Apr 2, 2026
  1.0
  Go to mix my bowl up and missing part of my order, call and speak to someone and they are giving me a whatever attitude, I ask if he was the manager and he hesitated and said uhh kind of, then wouldn’t give me to a manger, goes on about how they are busy.. spent 40 dollars on food that don’t have what we ordered on it..
• BC

  billy collins

  Mar 29, 2026
  1.0
  The appearance is disgusting. Nobody’s cleaning up after their self. There’s gloves all over the floor food all over the counters the eating area there’s nobody wiping counters. Hate to see one store, ruined chipotle‘s reputation
• DK

  Delaney Kyle

  Mar 26, 2026
  1.0
  The north Hanover chipotle is the most disgusting place I have ever walked into. Food all over the counters and trash all over the floor. They are always out of food and all these kids and one person working the line. Chipotle needs to do better.
• JB

  Jimmy B

  Mar 22, 2026
  2.0
  After visiting Chipotle locations across the country, I'm convinced the Hanover, PA location is the only one that does not know how to roll a burrito. With every random stop at this store, it's usually a mess. Trash bins overflowed, drink station neglected, and most staff are just there, waiting for their shift to end. It's like watching a downfall in super slow-mo.
• JS

  Joseph Skinner

  Mar 21, 2026
  2.0
  I’m not usually the type of person to complain. I try to give people the benefit of the doubt and understand situations from all sides. Everyone has off days, and I get that. But this experience was honestly unacceptable. The trash cans were overflowing onto the floor, and none of the tables had been wiped down. There were food smears, chunks of chicken and steak left behind—just overall very unsanitary. There were no paper towels available in the dining area or even in the bathrooms, which made it worse. When I went up to pay, the counter by the register had food all over it and clearly hadn’t been cleaned. What was happening behind the counter looked even worse than what customers could see. I understand that in a kitchen environment things can get messy—that’s normal. But this wasn’t that. This was trash, paper, and spilled food just sitting there with no effort to clean it up. It honestly felt like no one wanted to take the time to even pick things up off the floor. I don’t like leaving negative reviews, but this was far below basic cleanliness standards. I hope this location takes a step back and gets things back under control.

Frequently Asked Questions About Chipotle Mexican Grill