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McDonald's

3.4
(1886 reviews)

Business Details

(570) 829-9846
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
746 San Souci Hwy, Hanover Township, PA
18702, United States

Hours

Reviews

3.4
1,886 reviews
5 stars
631
4 stars
389
3 stars
363
2 stars
138
1 star
365

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

There were numerous complaints about food quality, including cold fries, stale buns, and incorrect sandwich preparations.

Positive Staff Interactions

Some customers praised specific staff members for their friendliness and helpfulness, highlighting a few positive experiences amidst the overall negative feedback.

Cleanliness

While some reviews mentioned cleanliness, others pointed out unsanitary conditions, particularly regarding food preparation.
  • BZ
    Bill Zimmerman
    3 days ago
    4.0
    Drive through wait time was slow. Had to pull up and wait for them to run out my order. Nothing was special order so not sure why the wait.
  • RM
    RAUL MENDOZA
    Feb 20, 2026
    1.0
    Service its really bad if they dont like to work at mcdonalds get an other job but dont take it on the customers
  • DD
    DatTinyDragon
    Feb 18, 2026
    3.0
    This is usually my go to spot for McDonald’s as it’s 2 mins from my house so I’ve had plenty of differing experiences here. Overall I would say it’s just average. It being open 24 hours is a plus for sure, as it’s one of only 2 near me, so I usually will go around 2 AM when I get out of work. If you go at that time, the service and food is usually pretty good, any other time is so hit or miss. You’ll either get in and out super quickly and have pleasant interactions with the employees, and your food will be fresh, or you’ll be waiting 20-30 mins because it’s super busy and get asked to pull off to the side while they complete your order. I’ve had both of these experiences many times here. I’ve also had plenty of experiences where my food is either incorrect or missing (which is also more common when asked to pull off to the side) but also many times where everything’s been right. So overall, I would say they’re just average but a solid choice when it comes to McDonald’s.
  • LP
    Levi Perillo
    Feb 16, 2026
    1.0
    Id rather not be nice about this place. They will hardly ever get your order correct and will constantly forget to give items. A bunch of kids usually working here and you can tell they are more worried about their nails and ego than their job.
  • MK
    Madison Kresge
    Feb 9, 2026
    1.0
    suppose to be serving dinner till 4am, i just got out of work and i pull up at 3:40 thinking they wont mind making 2 sandwiches. they said latest they start making food again would be 4:15 (parking lot AND drive thru completely empty) i get it it was superbowl. i worked my whole day in food service during the superbow! | KNOW. im starving cuz i didnt eat all day to serve people THEIR FOOD. this hasnt happened once or twice ITS ALL THE TIME. at this point put spongebob on the grill at least ik ill get food. dont worry this location sets the bar so low my ancestors are disappointed. you have a better chance meeting sabrina carpenter before getting decent service from here.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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