Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported issues with rude staff and incorrect orders, leading to dissatisfaction with customer service.
Food Freshness
Many reviews mentioned that food was often served cold or stale, with some customers receiving incorrect items.
Speed of Service
While some customers praised the quick service, others experienced long wait times, especially during busy hours.
Cleanliness
Several reviews highlighted cleanliness issues within the restaurant, including dirty booths and unsanitary conditions.
Overall Experience
The overall sentiment was mixed, with some customers enjoying their meals while others expressed disappointment in quality and service.
FD
Fox Dawnstar
Nov 6, 2025
5.0
I had a complaint and immediately went to the director named Anthony. Not only did he resolve the issue, he was very, very courteous and he was I appreciatevery humble. Because he was apologizing for other people did. I appreciate this. And he also made it right.
MP
Mr pritchard
Oct 30, 2025
4.0
What can I say it McDonald's
EM
eduardo montereal
Oct 20, 2025
1.0
Terrible customer service, they take forever to serve you, one of the worst I've ever visited.
GM
Guy Molinaro
Sep 13, 2025
1.0
Order in advance from app and pay. Arrive get parked for 10 minutes to receive stone cold inedible food. Won't be going back. Really bad and this is coming from someone who never writes reviews
TB
TJ Blake
Jul 30, 2025
1.0
Placed a mobile order got screwed out of a 20 piece chicken nugget the person answering the phone was super rude when I asked about it make sure to triple check your bag because you don’t get what you order and sure won’t get help from anyone to make it right