Dunkin'

Reviews

• RP

  Reece Plum

  Nov 1, 2025
  3.0
  Don’t even attempt to go through the drive-thru in the morning. You will wait 10+ minutes guarantee! Every SINGLE time I go through that drive-thru, there’s some sort of technical difficulty going on. It’s like a bad omen of mine. I have to wait at the window for 10 more minutes just to give my money to them. Just go inside and order. It will save you time.
• UR

  Unmasked Reviewer

  Oct 30, 2025
  3.0
  Sprinkles! What's up with Dunkin's obsession with Sprinkles! I routinely order classic donuts with chocolate frosting. For some reason the fine folks at the Greencastle Dunkin push Sprinkes. When I order classic donuts with chocolate frosting, they always ask, "You want Sprinkles right?" As if its assumed. Does everyone love Sprinkles. Is it more the norm and I missed the memo. Even when I decline Sprinkles, the fine folks still give me the classic donuts with Sprinkles at least half the time. Ordering through the Dunkin App has helped a little, but I still get Sprinkles a quarter of the time. I have to hold up the drive thru line, check the bag or box and verify they didn't slip the Sprinkles, and then request the correct donuts. They get so annoyed. Maybe stop forcing the Sprinkles. I like to think most people, myself included, try their best to overlook silly mistakes. At some junction, you start to feel the lack of care is so great or its intentional. Do they have a contract with Sprinkles R Us or is there a conspiracy to push the Sprinkles for global dominance. I jest of course about the conspiracies. In the end, I'd just like a world with less Sprinkles. On a kinder note, most of the drive thru folks are nice and pleasant. There's one cashier that seems annoyed or bothered and blindly hands off food and drinks. This Dunkin does do a better than average job making drinks. I really appreciate that. I'd give this Dunkin four stars for food if it wasn't for the Spinkle Push. I only gave this Dunkin three stars for service due to the annoyed cashier. She is working the drive thru most times.
• LP

  Love Peace

  Sep 6, 2025
  1.0
  Came here to this location. Used to love this location. Ordered a medium frozen french vanilla coffee with no whipped cream and a side of snack and bacon. Snacking bacon was old and cold. I asked for a remake. They said that that was all they had. I then asked for a refund. They said they were unable to give me refund. Upon asking for the manager's information I got a number that was not working. A waste of money and potential food poisoning.
• IH

  Inna Hemeryckx

  Aug 31, 2025
  1.0
  Zero customer service, the girl who game me my doughnuts gave me awful teenage attitude.... for sure not coming back to this location
• MM

  MandyMonett

  Jul 29, 2025
  1.0
  The staff at this place simply need to be looked at... I went there and began saying my order on drive through. There was nothing but rudeness, attitude, sarcasm, and just an unpleasant person talking on the microphone who turns out was the manager (little bit bigger of a lady). This is a shame since I love Dunkin, but it only takes one look at this specific location's Yelp Reviews for you to see that there are multiple complaints about the staff and this lady in particular... It is disgusting to take out your own life's problems on customers just trying to order coffee and giving them attitude.

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