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Dunkin'

3.9
(247 reviews)

Business Details

(717) 643-1247
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greencastle, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
705 E Baltimore St, Greencastle, PA
17225, United States

Hours

Reviews

3.9
247 reviews
5 stars
138
4 stars
40
3 stars
21
2 stars
11
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly at the drive-thru, leading to dissatisfaction.

Order Accuracy

There were numerous complaints about incorrect orders and inconsistent quality of drinks and food items.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms and overall store environment.

Product Quality

While some customers praised the coffee and donuts, others noted that items were stale or not prepared correctly.

Speed of Service

Despite complaints about service quality, many customers appreciated the quick service, especially in the drive-thru.
  • JS
    Jake Statler
    Feb 9, 2026
    5.0
    The staff is always helpful and they do a great job of moving the usual long line through the drive through in the mornings when everyone is trying to get to work and get kids to school!
  • MM
    Madi
    Jan 16, 2026
    2.0
    As I usually do, I placed my order through the app before heading to work. After picking it up and while driving to work, I noticed there was a slit in my iced coffee cup, causing the drink to spill all over me and inside my car. I had to quickly make arrangements to get a change of clothes. I then called Dunkin’ to inform them of the issue, mainly in case there were other defective cups. The employee who answered—who was the manager—responded rudely, simply saying “OK, thank you,” before hanging up. As someone who has worked in customer service for years, I found the lack of sympathy or any offer to replace the drink disappointing. At the very least, a more understanding response would have been appropriate.
  • JA
    James Anderson
    Dec 27, 2025
    5.0
    Good Choice of Donuts!
  • JC
    Jacqueline Couture
    Dec 6, 2025
    1.0
    Bathroom was disgusting and no one in the restaurant acknowledge us. I get you want to serve the drive thru but you could have someone looking after those of us who actually walk in to your coffee shop.
  • RP
    Rosa Patricia
    Nov 24, 2025
    5.0
    Friendly people

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Greencastle, PA?

Dunkin' in Greencastle, PA is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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