Dunkin'

3.9
244 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greencastle, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
705 E Baltimore St, Greencastle, PA
17225, United States

Hours

Reviews

3.9
244 reviews
5 stars
136
4 stars
40
3 stars
21
2 stars
10
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and lack of acknowledgment.

Order Accuracy

Many customers experienced issues with incorrect orders, particularly with drinks and donuts.

Cleanliness

The cleanliness of the location received both positive and negative remarks, with some customers noting it was clean while others described it as filthy.

Speed of Service

Service speed is generally praised, especially in the drive-thru, though some customers reported long waits during busy times.

Product Quality

While many enjoyed the coffee and donuts, there were complaints about inconsistent quality and freshness of food items.
  • JA
    James Anderson
    Dec 27, 2025
    5.0
    Good Choice of Donuts!
  • JC
    Jacqueline Couture
    Dec 6, 2025
    1.0
    Bathroom was disgusting and no one in the restaurant acknowledge us. I get you want to serve the drive thru but you could have someone looking after those of us who actually walk in to your coffee shop.
  • RP
    Rosa Patricia
    Nov 24, 2025
    5.0
    Friendly people
  • UR
    Unmasked Reviewer
    Oct 30, 2025
    3.0
    Sprinkles! What's up with Dunkin's obsession with Sprinkles! I routinely order classic donuts with chocolate frosting. For some reason the fine folks at the Greencastle Dunkin push Sprinkes. When I order classic donuts with chocolate frosting, they always ask, "You want Sprinkles right?" As if its assumed. Does everyone love Sprinkles. Is it more the norm and I missed the memo. Even when I decline Sprinkles, the fine folks still give me the classic donuts with Sprinkles at least half the time. Ordering through the Dunkin App has helped a little, but I still get Sprinkles a quarter of the time. I have to hold up the drive thru line, check the bag or box and verify they didn't slip the Sprinkles, and then request the correct donuts. They get so annoyed. Maybe stop forcing the Sprinkles. I like to think most people, myself included, try their best to overlook silly mistakes. At some junction, you start to feel the lack of care is so great or its intentional. Do they have a contract with Sprinkles R Us or is there a conspiracy to push the Sprinkles for global dominance. I jest of course about the conspiracies. In the end, I'd just like a world with less Sprinkles. On a kinder note, most of the drive thru folks are nice and pleasant. There's one cashier that seems annoyed or bothered and blindly hands off food and drinks. This Dunkin does do a better than average job making drinks. I really appreciate that. I'd give this Dunkin four stars for food if it wasn't for the Spinkle Push. I only gave this Dunkin three stars for service due to the annoyed cashier. She is working the drive thru most times.
  • LP
    Love Peace
    Sep 6, 2025
    1.0
    Came here to this location. Used to love this location. Ordered a medium frozen french vanilla coffee with no whipped cream and a side of snack and bacon. Snacking bacon was old and cold. I asked for a remake. They said that that was all they had. I then asked for a refund. They said they were unable to give me refund. Upon asking for the manager's information I got a number that was not working. A waste of money and potential food poisoning.

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours in Greencastle, PA?

Dunkin' in Greencastle, PA is open daily from 4:30 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both curbside pickup and delivery services.