Many customers praised the food for being delicious, fresh, and authentic, particularly the pho and sushi.
Service Issues
Numerous reviews highlighted poor service, including long wait times, forgotten orders, and inattentive staff.
Atmosphere
The restaurant's ambiance was frequently described as pleasant and inviting, contributing positively to the dining experience.
Inconsistent Experiences
While some customers had excellent experiences, others reported significant issues with service and food quality, indicating inconsistency.
CF
Chris Finney
1 day ago
5.0
Very chill place. Food is always amazing and good. Servers are very accommodating.
GC
Gina Chan
Dec 22, 2025
5.0
We enjoy the pho, broken rice with pork chop dishes
JV
Jadine V
Dec 15, 2025
2.0
The food was great but the service was so poor the overall experience was negative. Walked in when only two other tables were seated, drink order took twenty minutes...for a bottled beer. Half our order was forgotten and never put in for a party of two, spoons weren't given for pho, nor was hoisin or Sriracha. For an adequate service experience, you need professional wait staff. They were apologetic for the extreme wait (my partner's bowl of pho arrived 40 minutes after mine) but it's just odd not to have real wait staff available on a Saturday night. Two bowls of pho and a banh mi shouldn't be a two and a half hour ordeal. Door dash orders were going out while we still weren't being served. Was tempted to Door dash our sit down meal into the restaurant for better service 🤷♀️
DG
danielle giannone
Dec 5, 2025
5.0
Pho was so good. Also had the shrimp tempura . Very good. Service was great too. Went for an early lunch and will definitely go back. Thank you for a wonderful experience
What are the regular operating hours for Koy Restaurant?
Koy Restaurant is open from 11:00 AM to 9:00 PM Monday, Wednesday, Thursday, and Sunday; until 10:00 PM on Friday and Saturday; and is closed on Tuesdays.
Does Koy Restaurant offer delivery and pickup services?
Yes, Koy Restaurant offers both in-store pickup and delivery services.
When are the takeout hours available at Koy Restaurant?
Takeout is available from 11:00 AM to 8:30 PM on Monday, Wednesday, Thursday, and Sunday; and until 9:30 PM on Friday and Saturday. The restaurant is closed for takeout on Tuesdays.
Where is Koy Restaurant located?
Koy Restaurant is located at 391 Wilmington Pike Suite 5, Glen Mills, PA 19342, United States.
What types of cuisine does Koy Restaurant offer?
Koy Restaurant specializes in Japanese, Vietnamese, Sushi, Pho, Chinese, Thai, and Asian cuisine, and also offers vegetarian options.
Where can I find Koy Restaurant's menu and order food online?
You can view the menu and place an order online at https://eatatkoy.com/menu.
What is the price range at Koy Restaurant?
Koy Restaurant has a moderate price range, designated as 'TWO'.
Are there any nearby health and wellness places around Koy Restaurant?
Yes, nearby health and wellness places include Empowered Yoga studio and Balanced Athlete gym, which offer yoga classes and fitness training respectively.
What nearby dining options are available near Koy Restaurant?
Nearby dining options include Real Latin Kitchens, a Latin American and Mexican restaurant, TSAoCAA Bubble Tea for drinks and snacks, and LaSpada's Original Steaks & Hoagies for sandwiches and steaks.
How can nearby services like The UPS Store help when visiting Koy Restaurant?
The UPS Store, located near Koy Restaurant, offers printing, packing, and shipping services that might be convenient for customers handling errands before or after dining at the restaurant.