Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.7
237 reviews
5 stars
106
4 stars
48
3 stars
30
2 stars
14
1 star
39
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the ice cream and burgers, but there were complaints about food freshness and quality inconsistencies.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff attitudes and long wait times, particularly in the drive-thru.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of unsanitary conditions and a disorganized appearance.
Management Concerns
Several customers expressed dissatisfaction with management's attitude and the lack of proper training for staff, impacting overall service quality.
Pricing Complaints
Customers noted discrepancies between menu prices and what they were charged, leading to perceptions of price gouging.
- KCKelly CampbellNov 7, 20255.0I was very pleased with my service at the dairy Queen. At the last minute I realized I was going to be throwing a small birthday party. I called the dairy Queen the evening before. They couldn't get an ice cream cake for me immediately, but they told me to come back the next morning at noon, which was a Saturday. They were able to put the party boys name on the cake. They also had birthday candles. One less stop for me to make. They also had several varieties of candles to choose from. And I can honestly say I have never been let down by a dairy Queen ice cream birthday cake! I can't thank them enough!
- CCCatherine CardosoSep 22, 20255.0My husband and I really never eat fast food, but we both had a very long and tiring day. Since our choices in our price range are limited, we decided on Dairy Queen in Girard. Even though they were very busy, we took our food home and I have to say the food was hot, and very good. My cheeseburger surprised me, the fries were great, the chicken strips were good, and we were quite pleased. My husband went inside to order, came out relatively fast despite how busy they were. I give credit to who ever worked yesterday evening, because you did a good job making the food. It can't be an easy job, so I think it is a nice idea to give them the kudos they need and deserve once in a while.
- KDKathy DoesntmatterSep 4, 20251.0Every time we go there we notice the manager acting like he'd rather be having a root canal. They are always running out of items or the slushies are not frosty...mostly liquid. The managers additude is lousy, not even acknowledging customers waiting to order. Not a good place to go.
- DCDavid ChivariAug 29, 20251.0The worst customer service that I have experienced I quite sometime. I mistakenly call the Blizzard a flurry when ordering at the drive through, the young man responds with a very smart ass tone “we don’t have flurries we have blizzards” with enough attitude that made me say “you know what I am good” and pulled away. This is not the first time that we visited this location and was faced with some sort of attitude, but it is certainly the last time. Aug 29 2025 4:45pm If management is training staff like this, maybe it’s time for a change in management.
- ARAbby RoseAug 11, 20252.0usually i love this place but i specially came on Monday cause they have a $2 discount on the tenders and fries basket. Tell me how my total price was $8. (the sign on the door says $5.99 on Mondays, it is in fact Monday) and i did ask how it’s $8, dude goes “i took $2 off, it’s $2 off on Mondays”. so there’s $2 in tax for my food? keep in mind i got JUST the basket and a cup of water (which i better not have just paid $2 for) foods good at least. but what a waste of time coming out here for the “discount”
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of its fast-food menu.
What are the operating hours of Dairy Queen Grill & Chill in Girard, PA?
Dairy Queen Grill & Chill is open every day from 11:00 AM to 8:00 PM.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant welcomes families and is good for kids, providing a family-friendly environment.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals and mobile offers.
Can I order specialty items like Blizzard® Treats and DQ cakes at this location?
Yes, Dairy Queen Grill & Chill specializes in Blizzard® Treats and offers DQCakes.com for custom ice cream cakes.
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 5085 Westgate Rd, Girard, PA 16417-9637, USA.
Which nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby restaurants include Taco Bell, Wendy's, Little Caesars Pizza, China Royal, Pizza Hut, and Pueblo Real, offering a variety of dining options.
Are there any nearby grocery or convenience stores to Dairy Queen Grill & Chill?
Yes, nearby stores include Giant Store, GetGo gas station and convenience store, Rite Aid pharmacy, Dollar Tree discount store, and Giant Eagle Supermarket.
What nearby services can assist me before or after my visit to Dairy Queen Grill & Chill?
You can find nearby services such as Valvoline Express Care for automotive repair, Barabas Physical Therapy and Aquatic Therapy, and Bitcoin Depot ATM for financial services.