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McDonald's

3.0
(1141 reviews)

Business Details

84 Lancaster Ave, Frazer, PA
19355, United States
(610) 993-0135
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
84 Lancaster Ave, Frazer, PA
19355, United States

Hours

Reviews

3.0
1,141 reviews
5 stars
314
4 stars
193
3 stars
178
2 stars
118
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being described as rude and unhelpful.

Food Quality

Customers frequently reported issues with food quality, including cold and improperly prepared items.

Order Accuracy

Many customers experienced problems with incorrect orders, missing items, and issues with mobile orders.

Cleanliness

While some reviews noted cleanliness, others pointed out unsanitary conditions and poor food handling practices.

Management Issues

Several reviews mentioned ineffective management and staff training, contributing to the overall negative experience.
  • NM
    Nicole Matthews
    5 days ago
    2.0
    The workers are lazy. The inside is nice, the food is decent. I mean you can’t expect much from a McDonald’s so obviously my expectations are not high. However, of the times that I have gone there I have had problems with the quality. The workers are very nice however I find that they do the bare minimum. I placed a pick up order at 10:20 AM when they stop serving their breakfast at 10:29AM, I get to the location and go to look at my phone and see that my order had been cancelled. I understand that it is my fault for placing an order very close to the time they stop serving it and I have restaurant experience and have had similar situations of people ordering close to closing, but at the end of the day it is their job to make the food. Of the other times I have gone, my food has been slightly weird. It may be an overall problem with the quality of Mcdonald's as obviously it is fast food and it’s not a Michelin star restaurant, but it just makes me question whether the location may not be fully cooking their food correctly or if again, it could just be an issue with McDonald’s in general. At the end of the day the location is not horrible, I don’t have any issues with the workers they are all kind and from a customers point of view it seems to be clean enough, apart from the lack of effort from the workers, it won’t stop me from going there, however if I have the time, I may just go to another location where I know I won’t have issues and the workers will put in some sort of effort.
  • JJ
    Jaden
    Feb 25, 2026
    2.0
    The lady that spoke to me was very rude. I asked her for a diet coke and she added the wrong item so I politely corrected her and she spoke to me with a “I hate my job go away” attitude. I’ve never received such terrible customer service before (she wasn’t even practicing average customer service as she used phrases like “what do you want” or going “mhm” and “what else”. This isn’t the first time this has happened either as a similar event has happened with a different lady. The man who helped me apologized on her behalf and helped me get my correct order as she somehow messed up my order of 2 items. Overall the customer service here was awful.
  • SH
    Sandra Houser
    Feb 7, 2026
    5.0
    Great for a quick drive through. Have to watch staff and confirm your drink order before driving away.
  • FK
    Furkat Karimov
    Feb 7, 2026
    1.0
    The staff was very rude and they gave us cold fries.
  • DM
    Dana McIntosh
    Feb 4, 2026
    1.0
    Stopped for a quick dinner and was met with something less than satisfying. I ordered a Big Mac meal with fries and a Hi-C with no ice. My sandwich was lukewarm, the fries soggy and cold, and my hi-c? Orange colored water. What was worse than the food was the service. The girl who took my order was absolutely miserable and unpleasant. I felt like I was inconveniencing her simply for being a customer during business hours. I wish I could get my money back or honestly that I never went at all

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 84 Lancaster Ave, Frazer, PA?

McDonald's is open daily from 5:30 AM to 11:00 PM Monday through Friday, and from 6:00 AM to 11:00 PM on Saturdays and Sundays.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery services every day from 6:30 AM to 10:30 PM through their online delivery platform.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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