McDonald's

Reviews

• DM

  Deborah Mcrae

  Jan 2, 2026
  5.0
  Pleasant staff
• FM

  Fran M

  Dec 23, 2025
  1.0
  This location has demonstrated a pattern of inept service that is unacceptable and is one of the poorest ran locations I have ever experienced. I have had a few bad experiences here but in the summer was what I thought the final straw. I placed a mobile order to pick up via drive because it was about 30 minutes before they closed. After checking my food (I always pull up a little for the next car) I realized they forgot an order of fries-it happens. I immediately pulled into a spot and tried to go into the store for the forgotten fries but they already locked the door-roughly 10 minutes before they closed. I had to bang on the door before someone eventually came to tell me they closed until I told him they messed my order up. They did give me the rest of my food. No apologies from the reps or the manager (I'm assuming it was the blond woman with a red shirt). After that I decided I was not going to use this location anymore. That is until tonight as I didn't want to go to another location that is out of the way. I again placed an order through the app to pick up in the drive. I received my drink and was told by the rep to pull ahead so they could make my food and bring it out. My son and I sat for over 20 minutes before I decided to go in the store to see what was going on. When I talked to a rep he asked the person on drive (I believe Mason) who said "oh no I do remember him I don't have it" and then told his co-worker he "feels really bad he forgot" They offered to rush my order or give me a refund. I took my refund. When the rep (not the one who told me to wait) came back with my refund which was processed by the same blond red shirted woman form the summer I asked if they just forgot about me which I was told yes. Again no apologies from anyone including the manager and I had to draw my own conclusion as to what happened. The lack of service and accountability at this location is downright shameful. The management team and franchisee should be embarrassed by the reps representing their brand and store.
• CR

  Cheryl Reeves

  Dec 10, 2025
  1.0
  If I could give customer service with NO stars, I would. I had so many issues with my order after I ordered on the app and waited for over 30 minutes for my "fast food". The manager had such an attitude and after confronting her, she blew me off and told another guy to help me. He was much more apologetic and friendlier....I have lost all hope in McDonalds.
• KL

  Kevin Lowery

  Dec 8, 2025
  1.0
  I think everyone here hates there jobs, machine wouldn’t let us pay, then had to wait 10 minutes just to speak with someone. Want to waste some time, come here, 20 minutes later and still no food and the line is around the block.
• HG

  Heather Gandy

  Dec 5, 2025
  1.0
  Places an order for a medium fry through the app to try the new grinch salt. It was 25 minutes after I placed the order and said “I’m here” when I walked out. Another customer in the store stated she had been waiting over an hour. Store is extremely inefficient. Drive through, inside, and curbside were all packed with no orders going out.

Frequently Asked Questions About McDonald's