Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1404 Peninsula Dr. in Erie, PA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Multiple customers reported poor service, including rude staff and unprofessional behavior, particularly during phone interactions.
Food Quality
There were numerous complaints about undercooked pizza, missing toppings, and overall food quality not meeting expectations.
Delivery Problems
Customers experienced significant delays in delivery, with some orders arriving cold or not at all, and issues with using DoorDash for delivery.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms and dining area.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff, good service, and enjoyable dining experiences.
NR
Nick Roschnow
Nov 8, 2025
2.0
Went on 11/07/2025 to try the comeback of their Pizza Buffet.Food: The pizza was awesome as to be expected, The salad bar was below par and as basic as it gets and they way it was set up made it very hard for people to navigate amongst the food bar area. Service: so when we arrive a gentleman took us to our table and about 10 minutes later presented himself as our server and brought us our drinks after that there was like four other people that attended to our table so I wasn't exactly sure who our server was glad that we were attended to but a little unorganized. As we went to cash out the girl at the register was super pushy about a tip and I wasn't too Keen about that to the point where I just wasn't going to tip because she was being super pushy then in turn the girl at the register had conned the my company into paying the tip of the table after she bought a soda separately was not very pleased about that at all
DB
Desheia Brown
Oct 29, 2025
1.0
I was super excited that the buffet was brought back to pizza hut but I was highly disappointed it wasn't like my child hood memories. When I first walked in me and my family the tables where all dirty not a clean table ... She said it's going to be about 15 minutes to clean tables I said okay. We waited and then we where seated with no silverware no napkins we weren't even asked if we wanted something to drink so I sent my son up to the counter to ask for drinks she then can to the table and proceeds to get our drink order all we wanted was water that should have been easy right nope instead of bringing drinks horseplay was going on the pizza was not stocked the bread sticks was dried out empty ranch containers salad lettuce everywhere my kids had to wait for unsurmountable time they finally bought the pizza out and my pizza had an orange string in it my fiance took it to the counter and they took 2 of us off the bill best part of my night I really feel everything should have been free the service is horrible here it needs to be some type of change or you guys will loose good customers
DF
Donna Fullerton
Oct 21, 2025
1.0
My delivery order did not include my drinks. When I called, someone named Katie, who said she’s a manager, told me that I could not get my drinks delivered and that I could not get a refund on my money. I could only get a store credit. She was very unprofessional and rude! I will not be ordering from them again, so a store credit does me no good! There was no apology and no attempt to make anything right. She was very condescending! So I guess it’s OK for them just to not give you your products that you paid for, and you have to pay more money to order more products to get the money back for what you didn’t receive. I was not giving any number to contact to try to get a refund, and she hung up on me.
KM
Kevin Miller
Oct 18, 2025
5.0
Always great service and delicious pizza! They cook the pizza perfect.
RS
Ryan Smith
Oct 18, 2025
1.0
Ordered pasta and had sent to hotel around the corner. 65 to 75 min delivery time. Came in 15mins wasn't even at hotel yet. Driver left pasta sit on counter at hotel. No cover on pasta and no utensils. Called the store and lady wouldn't let me finish not one sentence just kept talking over me. She says they don't put those covers on and they don't send utensils. I told her they r the o ly pizza hut in the country that doesn't do that. She argued with me. I'm not a happy customer. Told her I would be leaving this review. So if you order from this store be prepared they don't do the normal things every other store does. They just try to save a buck. And your food is gonna be delivered by door dash instead of a pizza hut driver!!!
Pizza Hut is located at 1404 Peninsula Dr., Erie, PA, 16505, USA.
What are the operating hours for Pizza Hut's delivery service?
Pizza Hut offers delivery from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Can I dine in at this Pizza Hut location?
This Pizza Hut does not serve dine-in customers; it offers carryout, curbside, and delivery services.
What types of pickup and delivery options does Pizza Hut offer?
Pizza Hut offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
How can I order Pizza Hut's menu online or via mobile app?
You can order online or via the Pizza Hut mobile app using the links provided for delivery, pickup, and menu options.
What popular menu items does Pizza Hut in Erie offer?
Pizza Hut serves classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.
How can I contact Pizza Hut at 1404 Peninsula Dr.?
You can contact Pizza Hut by phone at +1 814-454-4501 or email rs027048@pizzahut.com.
Is Pizza Hut accessible for customers with disabilities?
Yes, this location has a wheelchair-accessible entrance and restroom to accommodate customers with disabilities.
What restaurants are near Pizza Hut at 1404 Peninsula Dr. where I can dine or grab food?
Nearby restaurants include Five Guys, a fast food burger restaurant, and New York Lunch Inc, an American diner, offering additional dining options.
Are there healthcare facilities near Pizza Hut at 1404 Peninsula Dr. that customers might need?
Yes, nearby healthcare facilities include UPMC West Erie Medical Group, Alzheimer’s Association, and UPMC Rehabilitation Institute, providing various medical services.
What nearby businesses might be useful for someone visiting Pizza Hut at 1404 Peninsula Dr.?
Nearby businesses like Schillings Carpet One Floor and Home, Carquest Auto Parts, and Erie Custom Computer Applications offer home goods, automotive parts, and IT services respectively.