Panera Bread

4.1
648 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Erie is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
1935 Keystone Drive, Erie, PA
16509, United States

Hours

Reviews

4.1
648 reviews
5 stars
351
4 stars
158
3 stars
60
2 stars
26
1 star
53

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the soups and sandwiches, but some reported issues with portion sizes and food temperature.

Service Issues

Several reviews highlighted inconsistent service, including slow wait times, order inaccuracies, and unprofessional behavior from staff.

Pricing Concerns

Many customers found the prices to be high relative to portion sizes and quality, leading to complaints about value for money.

Cleanliness

Feedback indicated that cleanliness varied, with some locations reported as dirty and others praised for being well-maintained.

Staff Attitude

While some customers appreciated friendly and helpful staff, others experienced unwelcoming or rude service.
  • RW
    R.L. Waitz
    6 days ago
    1.0
    Horrible service. I drove over an hour to Erie, got Panera Bread as take out before heading home, only to find when I got home that 2 out of 4 orders were in the bag; there were no sandwiches. When I called to complain, I got no apology and a flippant "assistant manager " who said she couldn't drive me my order and she would "put me in the book of complaints" Maybe if the staff hadn't been so keen on discussing their weekend hotel room with the boyfriend in front of me, they could have gotten my order right. The dumbing down of America, people.
  • SS
    Shari Sullivan
    Oct 28, 2025
    2.0
    Second time ive stopped in and got a bagel and pecan braid to go.gor home ..both hard as rocks!!! Guess ill stick to Yorktown panera!!!
  • PE
    Primal Expressions
    Oct 14, 2025
    1.0
    Young black lady taking my order was amazing. That same young lady was disrespected in front of customers by a blonde girl in a blue shirt who mist have been a shift leader or manager. Management shouldn’t disrespect employees because they are upset by another customer who was acting like a Karen. This manager didn’t speak to any of the other white employees the same way actually spoke to them very nice and asked instead of giving abrasive directions to the young black girl. Then proceeded to complain about the customer and the young girl to other employees after. Extremely unprofessional and sounded very racially belligerent.
  • KB
    Karla Bretz
    Sep 22, 2025
    5.0
    After a horrible experience at the 12th st location a couple days ago, I really reconsidered patronizing the corporation ever again. I’m glad I gave them another chance, albeit a different location. Bagels were perfect and I didn’t get a lecture on how I should have placed an order earlier (even though my order was in 10-15 min before the walk in). Glad there are still some good employees out there!
  • AA
    Alex
    Sep 12, 2025
    1.0
    Gave me half a sandwich

Frequently Asked Questions About Panera Bread

Does Panera Bread in Erie accept reservations?

No, Panera Bread in Erie does not accept reservations.

What are the opening hours for Panera Bread in Erie?

Panera Bread is open from 6:30 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.