Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times in both the drive-thru and for mobile orders, with some waiting over 25 minutes without being served.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.
Management Issues
Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
Cleanliness and Atmosphere
While some customers noted cleanliness, others mentioned a messy environment and issues with the dining area being closed or poorly managed.
NS
Natsu Subedi
2 days ago
1.0
Ordering service is horrible, food came 30 minutes later even though I ordered 1 mchicken, not good at all
MC
Marshall Campbell
Jan 4, 2026
3.0
I don't like the fact that Uber eats and all those other food delivery services take priority over in person customers. They make you stand there while they scramble around for drive through and food delivery services, and when they finally get to you they are short work you and act frustrated like your being an inconvenience to them.
IC
Isaac Casimir
Jan 3, 2026
1.0
Ordered ice coffee here and there was no ice. Also wrong breakfast sandwiches 7th time at this location
EH
Elijah Harris
Jan 2, 2026
1.0
The black girl at the second window got mad and said she about to cuss me out because I asked her to fill my cup up because she filled it up half way with no ice I never asked for no ice I just left there 15 minutes ago poor attitude smh 1/2/26
CC
C
Dec 7, 2025
1.0
If I didn't have to give the review a star, I wouldn't. I submitted a mobile order for a coffee and a few McChickens on the app, went to pick it up, and sat in the drive-thru of this "fast food" establishment for 25 minutes. I couldn't afford to wait anymore, so I went to cancel the order and leave the line, but was unable to because they were already "preparing my order" (NOT!). Since I could not cancel the order, I went in to retrieve it, and the door was locked. Mind you, this was on a Saturday evening, and according to their website, the restaurant and the lobby hours are open 24 hours (I went in around 9:25 PM), so clearly the staff locked the doors purposely or just haven't updated store hour notices. The staff were inside, but some were preoccupied socializing with their boyfriends, whom they let in. Another customer who was also waiting saw me and let me in and of course continued waiting as well. I stood at the register being ignored while one of the staff was messing around with a group of boys for about 10 minutes, till the annoyance couldn't be bottled up anymore, and I asked one of the employees if I could grab my food they were "preparing", to which he stated he didn't see the order despite it being on my phone. I walked out and immediately reached out to corporate, just trying to get my money back. They responded and said they were going to reach out to the local leadership and would follow up with me. Did they? Nope! 72 hours later, they closed my ticket and didn't give me a refund. In short: Unless you have a bunch of time to waste, don't mind employees gaffing you off to talk to boys, and are cool about being lied about receiving your order, so they won't have to prepare your order or give you a refund, then this is the place for you. Corporate won't care either, so don't even bother. My advice: Go somewhere else!!! There's likely another franchise down the street or another organization that values your business a minute up the road.
What are McDonald's address and contact details in Erie, PA?
McDonald's is located at 1115 Sassafras St, Erie, PA 16501. You can reach them at +1 814-456-9906.
What are the operating hours of McDonald's at 1115 Sassafras St?
McDonald's is open 24 hours every day of the week.
Does this McDonald's location have a drive-through?
Yes, the McDonald's at 1115 Sassafras St has a drive-through open 24/7.
When is McDonald's delivery service available?
Delivery is available daily from 5:00 AM to 3:00 AM on most days and from 4:00 AM to 3:00 AM on Thursday through Sunday.
What payment options are accepted at McDonald's on Sassafras St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's through their mobile app?
Yes, you can order using the McDonald's app available on iOS and Android platforms.
What services does this McDonald's location offer?
This location offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit before or after dining at McDonald's on Sassafras St?
You can visit BT Art Club or Centennial Hall Erie if you enjoy concerts, or explore Gem City Flea Erie for antiques and thrift shopping nearby.
Are there any nearby entertainment venues close to McDonald's at 1115 Sassafras St?
Yes, nearby entertainment options include BT Art Club, Centennial Hall Erie, and Basement Transmissions, which offer music and concert events.
Is there public transportation or community services near this McDonald's location in Erie?
Community Access Television (CAT), Erie Fire Department, and other public services are nearby, which can help you navigate or access support around the area.