Brand Certified
McDonald's
3.2(2578 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1115 Sassafras St, Erie, PA
16501, United States
Certified by McDonald's • Mar 01, 2026
(814) 456-9906
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
2,578 reviews
5 stars
787
4 stars
454
3 stars
492
2 stars
284
1 star
561
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported long wait times, incorrect orders, and rude staff, indicating a significant decline in service quality.
Food Quality
Many reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Staff Attitude
Numerous customers expressed dissatisfaction with staff attitudes, describing them as rude or inattentive, contributing to a negative dining experience.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of accountability, which exacerbated service problems.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and noted that food was sometimes good and fresh.
- EFEl Frankman2 days ago1.0Terrible service. I placed and fully paid for my order online in advance, and it consisted of only a burger and fries. Despite that, I still waited about 32 minutes in the Drive-Thru. There was zero response at the speaker, and my order customizations were completely ignored. I paid extra for additional ingredients and received a basic burger instead. Only go here if you have no other choice (unfortunately, almost all McDonald's in the city are closed at night).
- SMSey MourFeb 24, 20261.0Pick up order went through on the app, then when I got there the door was locked. App wouldn't let me cancel the order. Make it make sense.
- TWThe WaggsFeb 21, 20261.030+ minute wait in the drive through for an online order, staff that every time I visit this location seem miserable and just do not care. Consistently getting orders incorrectly. Only reason this place still has business is because it’s McDonalds.
- LSLexi sFeb 12, 20261.0If I could give ZERO stars I would, this has to be the most unprofessional and disgusting place ever. The staff is nasty, they respond nasty, always have attitudes, and can never seem to do their job properly ! 🙂 yall get paid FOR A REASON. There have been multiple occasions during the day where my order just simply isn’t done right even after I’m forced to wait more than 25 minutes at a FAST food restaurant might I add. If you do pick up or drive thru it doesn’t matter, the staff are still nasty and rude. Even when I order at night! They don’t give full portions my extras were not included in my order (extra toppings in McFlurry, extra burger topping, and or any side sauce) seems like they just have a nice group of incompetent workers and they don’t care 🙂 they should do better! Or just pay them less since they can’t do it right the first time 👍🏻
- RFRobert FlickFeb 2, 20261.0One star, because I never got my food. I went after midnight. Not the employees' fault. THIS PLACE IS UNDERSTAFFED AND IT TOOK THREE HOURS FOR MY ORDER TO BE CANCELED. DON'T BE OPEN TWENTY FOUR HOURS IF YOU'RE GONNA BE THIS BACKED UP! Your employees ARE PEOPLE! NOT SLAVES!
Frequently Asked Questions About McDonald's
What are McDonald's address and contact details in Erie, PA?
McDonald's is located at 1115 Sassafras St, Erie, PA 16501. You can reach them at +1 814-456-9906.
What are the operating hours of McDonald's at 1115 Sassafras St?
McDonald's is open 24 hours every day of the week.
Does this McDonald's location have a drive-through?
Yes, the McDonald's at 1115 Sassafras St has a drive-through open 24/7.
When is McDonald's delivery service available?
Delivery is available daily from 5:00 AM to 3:00 AM on most days and from 4:00 AM to 3:00 AM on Thursday through Sunday.
What payment options are accepted at McDonald's on Sassafras St?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's through their mobile app?
Yes, you can order using the McDonald's app available on iOS and Android platforms.
What services does this McDonald's location offer?
This location offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit before or after dining at McDonald's on Sassafras St?
You can visit BT Art Club or Centennial Hall Erie if you enjoy concerts, or explore Gem City Flea Erie for antiques and thrift shopping nearby.
Are there any nearby entertainment venues close to McDonald's at 1115 Sassafras St?
Yes, nearby entertainment options include BT Art Club, Centennial Hall Erie, and Basement Transmissions, which offer music and concert events.
Is there public transportation or community services near this McDonald's location in Erie?
Community Access Television (CAT), Erie Fire Department, and other public services are nearby, which can help you navigate or access support around the area.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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