McDonald's

3.2
2569 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1115 Sassafras St, Erie, PA
16501, United States

Hours

Reviews

3.2
2,569 reviews
5 stars
785
4 stars
453
3 stars
490
2 stars
284
1 star
557

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both the drive-thru and for mobile orders, with some waiting over 25 minutes without being served.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.

Cleanliness and Atmosphere

While some customers noted cleanliness, others mentioned a messy environment and issues with the dining area being closed or poorly managed.
  • NS
    Natsu Subedi
    2 days ago
    1.0
    Ordering service is horrible, food came 30 minutes later even though I ordered 1 mchicken, not good at all
  • MC
    Marshall Campbell
    Jan 4, 2026
    3.0
    I don't like the fact that Uber eats and all those other food delivery services take priority over in person customers. They make you stand there while they scramble around for drive through and food delivery services, and when they finally get to you they are short work you and act frustrated like your being an inconvenience to them.
  • IC
    Isaac Casimir
    Jan 3, 2026
    1.0
    Ordered ice coffee here and there was no ice. Also wrong breakfast sandwiches 7th time at this location
  • EH
    Elijah Harris
    Jan 2, 2026
    1.0
    The black girl at the second window got mad and said she about to cuss me out because I asked her to fill my cup up because she filled it up half way with no ice I never asked for no ice I just left there 15 minutes ago poor attitude smh 1/2/26
  • CC
    C
    Dec 7, 2025
    1.0
    If I didn't have to give the review a star, I wouldn't. I submitted a mobile order for a coffee and a few McChickens on the app, went to pick it up, and sat in the drive-thru of this "fast food" establishment for 25 minutes. I couldn't afford to wait anymore, so I went to cancel the order and leave the line, but was unable to because they were already "preparing my order" (NOT!). Since I could not cancel the order, I went in to retrieve it, and the door was locked. Mind you, this was on a Saturday evening, and according to their website, the restaurant and the lobby hours are open 24 hours (I went in around 9:25 PM), so clearly the staff locked the doors purposely or just haven't updated store hour notices. The staff were inside, but some were preoccupied socializing with their boyfriends, whom they let in. Another customer who was also waiting saw me and let me in and of course continued waiting as well. I stood at the register being ignored while one of the staff was messing around with a group of boys for about 10 minutes, till the annoyance couldn't be bottled up anymore, and I asked one of the employees if I could grab my food they were "preparing", to which he stated he didn't see the order despite it being on my phone. I walked out and immediately reached out to corporate, just trying to get my money back. They responded and said they were going to reach out to the local leadership and would follow up with me. Did they? Nope! 72 hours later, they closed my ticket and didn't give me a refund. In short: Unless you have a bunch of time to waste, don't mind employees gaffing you off to talk to boys, and are cool about being lied about receiving your order, so they won't have to prepare your order or give you a refund, then this is the place for you. Corporate won't care either, so don't even bother. My advice: Go somewhere else!!! There's likely another franchise down the street or another organization that values your business a minute up the road.

Frequently Asked Questions About McDonald's

What are McDonald's address and contact details in Erie, PA?

McDonald's is located at 1115 Sassafras St, Erie, PA 16501. You can reach them at +1 814-456-9906.

What are the operating hours of McDonald's at 1115 Sassafras St?

McDonald's is open 24 hours every day of the week.