Dunkin'

2.6
203 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Erie, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5624 Peach St, Erie, PA
16509, United States

Hours

Reviews

2.6
203 reviews
5 stars
61
4 stars
17
3 stars
12
2 stars
12
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and untrained.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect drinks.

Speed of Service

Customers experienced long wait times, both in-store and at the drive-thru, often exceeding reasonable expectations.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty bathrooms and unkempt areas.

Product Quality

Feedback indicated that food and drinks were often stale or poorly prepared, leading to dissatisfaction with the overall quality.
  • MM
    Me Me
    Nov 15, 2025
    1.0
    They didn’t even put cold foam or the cookie crumbles that comes with it until i was given it and until I said something about it . You can see the line on how much it’s filled up without the cold foam on top .
  • MC
    Marleena Contreras
    Nov 1, 2025
    1.0
    This is the worst Dunkin’ Donuts in the city of Erie. This is the only one that gives me an issue about light ice in my refresher every time I ask for light ice they give it to me and it’s completely full with ice. They’re the only ones that give me an attitude about making my drink a little bit sweeter and this is the only one that I have to ask for them to make the refresher a little bit sweeter because they don’t put enough of the syrup in there any other time I don’t have to ask any of the other Duncan because they actually put the amount they’re supposed to in there. This is the only one that gives me an issue and when I asked them to fix the problem, they don’t want to.
  • MC
    morgan conley
    Oct 25, 2025
    2.0
    this dunkin is absolutely terrible.. everytime i go i ask for less ice so i can actually enjoy my drink for more then 5 sips and never seem to get it. coffee is expensive and very good, but like i said id like to get more then 5 sips out of a medium coffee. never get greeted correctly and always takes forever for one drink to be made even when not busy for some reason.. yall are messing w a pregnant girls coffee and i don’t appreciate it😂
  • AA
    A.J
    Oct 23, 2025
    1.0
    I try to avoid this dunkin at all costs. The employees never greet you, never double check your order etc. I mobile ordered an iced coffee and i always get cold foam, the first time they didnt put it and i let it go. I went the second time and same thing. no cold foam? So i asked her for some …. no response just takes my drink and the comes back. they just stare at you as if YOU were the one who messed up a simple drink. stop hiring anyone it’s clearly not working.
  • DM
    Damiano Manfre
    Oct 23, 2025
    1.0
    Dunkin is my go to pace while visiting the USA although this time the Coffee was cold muffin didn’t taste so fresh. I was just passing through that area and stopped for coffee by the time I realized the coffee was cold I was long gone. If I ever pass through that town again won’t be stopping there.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5624 Peach St, Erie, PA?

Dunkin' in Erie, PA is open daily from 6:00 AM to 8:00 PM for in-store service and from 6:30 AM to 6:30 PM for delivery.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.