Chipotle Mexican Grill

3.7
901 reviews
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Business Details

2204 W 12th St, Erie, PA
16505, United States
(814) 454-3464
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle West Erie is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2204 W 12th St, Erie, PA
16505, United States

Hours

Reviews

3.7
901 reviews
5 stars
446
4 stars
176
3 stars
54
2 stars
47
1 star
178

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, overflowing trash, and unsanitary conditions.

Service Quality

Customer service experiences varied widely, with many noting unfriendly staff and poor communication, while a few praised individual employees for their helpfulness.

Food Quality

While some customers enjoyed the food, many complained about inconsistent portion sizes, stale ingredients, and incorrect orders.

Wait Times

Customers frequently reported long wait times for both in-store and delivery orders, often exacerbated by staff shortages or disorganization.

Overall Experience

Overall, the location received mixed reviews, with many customers expressing disappointment and a lack of desire to return.
  • JS
    J.A.V SHIV
    Oct 12, 2025
    3.0
    Goodluck if you're a delivery driver. People were nice, but the wait was horrible.
  • AB
    Anthony Buechel
    Oct 4, 2025
    5.0
    Katie was the absolute best she needs a massive raise
  • KH
    katrina helsley
    Oct 1, 2025
    1.0
    By far the worst Chipotle in Erie. Never have fresh meat, always out of peppers/onions. Also gave me the wrong order in my mobile order (my name and order on outside bag sticker- but inside contents with another name/different order inside) had to drive back to get my correct order, and they didnt even remake my food for me. Ended up spitting out half of my steak used for the burrito because it was entirely fat. Would give 0 stars if I could. Overall rude staff and dirty environment
  • CB
    Corey B
    Sep 22, 2025
    5.0
    For being a new person to the craze it lives up to the hype.
  • CP
    Charles Pack
    Sep 16, 2025
    1.0
    I ordered a delivery order and they always skimp on the ingredients when you get delivery at this location and often have old stuff too. When I go in person they give me okay quality stuff but I probably wont be back. Just moved here and I really liked chipotle before but probably won’t be going to chipotle any time soon I guess the one here just isn’t as good as the one I used to go too
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in West Erie serve?

Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at 2204 W 12th St, Erie?

The restaurant is open every day from 10:45 AM to 11:00 PM.