Business Details
About
Mexican Restaurant
Chipotle West Erie is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
907 reviews
5 stars
449
4 stars
175
3 stars
55
2 stars
48
1 star
180
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with overflowing trash, sticky floors, and unclean tables.
Customer Service
Staff interactions are often described as rude or unfriendly, with several customers noting poor service and lack of engagement.
Food Quality
While some customers enjoy the food, many complaints focus on inconsistent portion sizes, missing ingredients, and food being served cold or stale.
Operational Issues
Customers frequently mention that the location is often out of key ingredients and that mobile orders are consistently delayed.
- DKDathen Kossuth6 days ago5.0I will say I thought they had a little more toppings but overall the food was good. The people were great and answered the questions I ask with respect I appreciate all of you that work including that day as well. My daughter son and I got food spent $42 roughly thanks again.
- RSReheed ShamodDec 19, 20251.0Rude person usual. Asain kid.
- RVReviews worth the viewDec 10, 20255.0Not many places excite me the wage people does maybe it’s the pepper maybe it’s the walk not sure but I love it. Be well.
- JJjaidynDec 8, 20251.0As a former chipotle worker, I can assure you how terrible this place is. They treat their employees terribly, working them overtime and moving hours to avoid paying us time and a half, they work minors up to 14 hour shifts, and their “managers” clock in then proceed to leave the building to smoke outside you’ll almost always see someone smoking out the back door. On top of this a manger there has a fraudulent serve safe certification. This store is disgusting, I’ve seen co workers just mix the hair into the sour cream so it’s not visible, untrained grillers serving uncooked chicken and having to put it back on the grill after it’s reached someone’s entree. A friend and I went in for food afterwards and I was harassed and threatened by my former manager, even followed after i was done ordering my food. other customers saw this incident and made comments about the managers aggression. i can say firsthand how poorly operated this place is and how terribly they treat both their customers and employees. i would never eat here or recommend it to anyone because of the ignorant workers there.
- RRRileyDec 2, 20255.0Music can be a little loud, but the food is good, and it's one of my favorite places to eat out at.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Erie serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 2204 W 12th St, Erie?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in West Erie offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
Can I order Chipotle Mexican Grill online, and if so, how?
You can order online by using their official order website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What payment methods does Chipotle West Erie accept?
They accept credit cards and offer gift cards as a payment option.
Does Chipotle Mexican Grill at West Erie have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Mexican Grill at West Erie welcoming to the LGBTQ community?
Yes, the restaurant is welcoming to LGBTQ customers.
Which nearby places can I visit along with Chipotle Mexican Grill at 2204 W 12th St?
Nearby places include Family Dollar for shopping, Starbucks for coffee, and Giant Eagle for groceries, providing additional convenient stops before or after your meal.
Are there any banks close to Chipotle Mexican Grill West Erie for financial services?
Yes, PNC Bank, ErieBank, Huntington Bank, and Widget Financial credit union are nearby, which could be helpful if you need banking services during your visit.
Where can I go for beauty or personal care services near Chipotle West Erie?
Nearby options include Supercuts and Moxi Hair Salon for haircuts and Neon Nails or Simply Coco for spa and nail services.