Brand Certified
Chipotle Mexican Grill
3.7(916 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
2204 W 12th St, Erie, PA
16505, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(814) 454-3464
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/pa/erie/2204-w-12th-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2421
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle West Erie is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.7
916 reviews
5 stars
451
4 stars
175
3 stars
56
2 stars
49
1 star
185
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's dirty environment, with filthy tables, overflowing trash cans, and unsanitary conditions.
Service Quality
Customer experiences with staff were inconsistent; some praised friendly service while others reported rudeness and poor communication.
Food Quality
Food quality varied, with some customers enjoying flavorful meals while others complained about cold food, incorrect orders, and small portion sizes.
Order Accuracy
Frequent issues with mobile and delivery orders being incomplete or incorrect were noted, leading to customer frustration.
- DSDustan ShupeFeb 16, 20261.0What are we doing? Shut this place down. Fire the entire staff and start over. What a dumpster fire.
- VMVicke MarzFeb 11, 20265.05:00. Line out the door, and the young man behind the line was so gracious and helpful. I wish I would have gotten his name, because he was the epitome of excellent service. Thank you!
- LSlexis shawleyFeb 9, 20261.0I did a mobile order online, picked up immediately, chicken was cold and I received ONE TACO. my order was for 3. This isn’t the first time my mobile orders have been missing something from this store. it’s quite literally THE WORST.
- RWRebecca WestFeb 4, 20261.0This was the worst location I have ever been to. Every single table and floor surface was filthy. I preordered at 8:15pm for a pick up time at 8:40pm. We waited more than an hour for our food.
- CCcooperJan 15, 20261.0By far the WORST Chipotle in Erie. Last week I ordered a bowl and the rice was so undercooked it was literally crunchy. After two bites, I threw the entire thing away. Total waste of money. Against my better judgment, I gave this location another chance today with a friend. We walked in over an hour before closing and somehow they had no rice and no meat left. When I asked if they were going to make more chicken and rice, the employee told me to “look at the kitchen.” I reminded him they still had an hour left and asked if he could make more food. He flat-out said no because “the grill is already clean.” There is absolutely no excuse for being completely out of food that early and then refusing to make more while giving customers an attitude. If you don’t want to serve people, close early — don’t keep the doors open and act annoyed when customers expect actual food. This place is a joke. Avoid it.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Erie serve?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads, all made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill at 2204 W 12th St, Erie?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in West Erie offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for customer convenience.
Can I order Chipotle Mexican Grill online, and if so, how?
You can order online by using their official order website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
What payment methods does Chipotle West Erie accept?
They accept credit cards and offer gift cards as a payment option.
Does Chipotle Mexican Grill at West Erie have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle Mexican Grill at West Erie welcoming to the LGBTQ community?
Yes, the restaurant is welcoming to LGBTQ customers.
Which nearby places can I visit along with Chipotle Mexican Grill at 2204 W 12th St?
Nearby places include Family Dollar for shopping, Starbucks for coffee, and Giant Eagle for groceries, providing additional convenient stops before or after your meal.
Are there any banks close to Chipotle Mexican Grill West Erie for financial services?
Yes, PNC Bank, ErieBank, Huntington Bank, and Widget Financial credit union are nearby, which could be helpful if you need banking services during your visit.
Where can I go for beauty or personal care services near Chipotle West Erie?
Nearby options include Supercuts and Moxi Hair Salon for haircuts and Neon Nails or Simply Coco for spa and nail services.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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