Chipotle Mexican Grill

3.1
299 reviews
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About

Mexican Restaurant
Chipotle East Erie is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4165 Buffalo Rd, Erie, PA
16510, United States

Hours

Reviews

3.1
299 reviews
5 stars
115
4 stars
32
3 stars
22
2 stars
23
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice and meat, as well as missing ingredients in orders.

Service Issues

Many reviews highlighted poor service, including slow response times, incorrect orders, and unhelpful staff.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions in the kitchen.

Portion Sizes

There were mixed reviews on portion sizes, with some customers praising generous servings while others complained about small portions.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, mentioning friendly staff and good food quality on certain visits.
  • PG
    Paul G
    Jan 5, 2026
    5.0
    Most friendly chipotle yet. Quick and great service!! Made bowl just how I like it.
  • HT
    Hector Torres
    Dec 25, 2025
    5.0
    We order online,everything was perfect,utensils, etc.
  • KG
    Keith G
    Dec 18, 2025
    1.0
    Im going to be honest, I have never eaten at chipotle and never will. I have picked up many orders for other people though. The kitchen is open for everyone to see. I watch employees use gloves for food, touch the register, touch cash, hand out food and go back to making food without changing gloves. I was there for 18 minutes the other day and they may have changed gloves, but not once used the hand sink. Good luck to anyone that chooses this restaurant.
  • AA
    Addison
    Dec 9, 2025
    5.0
    They give out nice portions. Definitely come here if you are a college student.
  • GY
    Gavin Y
    Nov 29, 2025
    1.0
    They can't make a single thing right, and no care to actually fix the problem. As a vegetarian it's very upsetting when I order the sofritas tofu, and I get carnitas(meat), when it's more than a half an hour drive. Then upon calling I get outsourced to some non-english speaking person who says they can't have anyone remake or compensate the order, but they'll take the complaint up with "management". Chipolte learn to do your job!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill East Erie serve?

Chipotle East Erie offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill at 4165 Buffalo Rd?

Chipotle East Erie is open daily from 10:45 AM to 11:00 PM.