Chipotle Mexican Grill

Reviews

• DB

  Derek Bird

  4 days ago
  1.0
  Noticed they had a drive thru and thought I’d give it a shot, pulled into a parking spot and ordered through the app. My pickup time was for 8 so I jumped in the drive thru at 7:57 with two cars in front of me. Waited for about 15 minutes and watched the cars in front of me pull out without any food. I get to the window and gave them my name and he says “Yeah we are backed up there are 6 orders ahead of you” then walked away from the window. As the drive thru line grew behind me they asked me two more times for my name with no update. As they made the other orders and set them on the shelf by the window piling up. Around 8:50 I was finally given the food, 50 minutes after the “promised time” as it says on my receipt and not even a “sorry for the wait.” Something with this drive thru process needs to be changed. Why do I feel like the bad guy causing the drive thru line to be halted after getting to the window 20 minutes after my promised pickup time? Worst of all this might have been the worst looking bowl I have ever received from a chipotle. Again Chipotle proves they are inconsistent with their portions and is most of the time a waste of money.
• JW

  John W Wagner

  4 days ago
  5.0
  ALWAYS GREAT AND FRESH
• SL

  Sarah Lauer

  Apr 21, 2026
  5.0
  Best food and GM out there! 100/10 ❤️‍🔥
• GM

  Gary Meyer

  Mar 17, 2026
  4.0
  While most Chipolte's struggle to earn a 3.5/5, this location has exceeded expectations, especially for a newly trained staff. The food is as expected, nothing burnt and well seasoned. Portions are fair to even generous at times and the staff are the kindest I've met. So far, cleanliness has been above average for Chip, maintaining a decently clean dining area throughout the day. Unfortunately, we have had 2 ordering mistakes across 5 orders, but nothing consequential enough to avoid this location.
• LL

  Leaping Lizard

  Feb 25, 2026
  1.0
  Wow I mean where do I begin!! One chilly Tuesday afternoon, after my war reenactment club rehearsal, I grew hungry. I yearned for the savory deliciousness of Chipotle pinto beans and pico. I thought what better way to celebrate my daily accomplishment by treating myself, especially at their new location. Boy was that a mistake… Chipotle was my safe place, my sanctuary. Chipotle has always been for me when I was down… that was until I dined at Chipotle on west ridge!! When I walked in, I was rudely greeted with an employee yelling at me! He claimed that I “can’t park in the drive thru”. First of all, this young man was rude to raise his voice at me, and second of all, maybe get more parking spots!!! If I were at Moe’s, they would have softly and warmly welcomed me, exclaiming their excitement that the king has arrived! They would have pulled my chair for me and certainly not persecuting me! They also would’ve given me a bag of chips FOR FREE! (I’ll write a separate review article on that later). I think I will now be taking my business to Moes from now on. Just like William Shakespeare once said, “To be, or not to be”. Pick up a book. As if I couldn’t feel more uncomfortable after this BOLDLY RUDE employee of theirs scolded me, he suggested that I try their new salad! How rude of this young man to shame me and tell me I need to go on a diet! YOUNG MAN… YOU BARKED UP THE WRONG TREE! I could go on all day about how my first experience at this new Chipotle was HORRID, but I’m gonna try to keep it short and sweet. Like I said, Chipotle was my safe space, the apple of my eye. Key word: WAS! I will NEVER EVER EVER EVER dine again at THIS establishment again. EVER As if this young man couldn’t have made my experience worse, he said I could not get quad chicken for the price of single. He completely ignored the fact that I was wearing my battle of Gettysburg reenactment uniform. Talk about disrespecting those who served… smh. Their employee that persecuted me for my essence was a tall young man with blonde curly hair! I asked to talk to his manager, but he just ignored me and probably SCROLLED on Tiktok (as kids do nowadays 🤦‍♂️) Despite these roadblocks, I tried keeping it positive. I thought to myself “surely the bathrooms aren’t as terrible as their service.” Well boy was I wrong, AGAIN. As food passes through me quickly, I always use the Chipotle bathroom after my meal. They DID NOT have any reserve toilet paper on stand by (terrible planning and janitorial work by their staff).. I was forced to “let it crust”. Now I was leaving the establishment feeling emotionally AND physically uncomfortable. I think to myself “How could this day get any worse!” As I waddle out of the building. Well to my surprise, IT GOT WORSE. I come out to see my 2003 Ford Taurus being TOWED from the drive thru! I had to call my MOM to pick me up AGAIN and now she is upset that her backseat has a stain on it. Thanks Chipotle! (that “thank you” was sarcasm). When it was all said and done, I had the worst experience at a food establishment ever, let alone my once-beloved chipotle. As a semi-pro and self acclaimed review writer, I have concluded how I will judge this place. After reflecting on my experience, I have decided that I will give the food 1 star, the service 1 star, and the atmosphere 1 star. The service was the WORST!! THAT YOUNG MAN NEEDS TO BE PUNISHED FOR HIS DISRESPECT! If I could give this place zero stars… I WOULD!!!

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