McDonald's

3.5
1910 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
854 Emain Street, Ephrata, PA
17522, United States

Hours

Reviews

3.5
1,910 reviews
5 stars
645
4 stars
452
3 stars
304
2 stars
179
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessively long wait times in the drive-thru, often exceeding 15-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Staff Friendliness

While some customers praised individual staff members for their friendliness, others reported rude or inattentive service.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others enjoyed their meals.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some noting improvements while others reported dirty conditions.
  • MK
    Michael Krick
    Nov 4, 2025
    1.0
    Stop at this mcdonalds drive thru at 940 pm tonighy there was only 2 cars in front of me . 954 still havnt gotten food. The same 2 cars in fron of me still there there . 14 mins drive thru times is crazy . I can only imagine how long the 2 cars waited in front of me. When i worked for mcdonalds 20 years ago this would not fly . Someone would have been fired. What happend to the standards. I left because waiting 15 plus mins for drive thru food is absurd especially when you suppose to have food prepared ahead of time. The qality of this place has gone down hill over the years . From lazy employees to lazy managers
  • RC
    Robert Castle
    Oct 26, 2025
    1.0
    Service was horrible but atleast food was hot
  • MG
    Mandy Glick
    Oct 25, 2025
    1.0
    They locked their doors over 1½ hours before closing, so it made my doordash order pickup late, because it took super long in the drive thru
  • MT
    Michael Turner
    Oct 20, 2025
    5.0
    Amy in the drive thru during the morning makes the start to my day fantastic. Most places just take your money and give you the food but I'm guaranteed a smile and made to feel important by Amy in the morning!
  • WJ
    Wesley Jones
    Oct 12, 2025
    3.0
    No matter the time of day or how you order whether it's in the drive thru or on app you still have to wait 15 to 20 mins.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 854 Emain Street in Ephrata, PA?

McDonald's is open daily from 5:30 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open every day from 5:30 AM until midnight (12:00 AM).