Chipotle Mexican Grill

3.1
527 reviews
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Business Details

823 E Main St, Ephrata, PA
17522, United States
(717) 466-5668
https://locations.chipotle.com/pa/ephrata/823-e-main-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3691
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About

Mexican Restaurant
Chipotle Ephrata is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
823 E Main St, Ephrata, PA
17522, United States

Hours

Reviews

3.1
527 reviews
5 stars
181
4 stars
85
3 stars
37
2 stars
36
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

While many praised the food as fresh and flavorful, there were numerous complaints about inconsistent portion sizes and missing ingredients.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.

Management Concerns

Many customers expressed dissatisfaction with management, citing a lack of oversight and poor employee performance.

Inconsistency

Overall, experiences varied widely, with some customers enjoying their meals while others faced significant issues.
  • BS
    Brennan Scott
    Dec 14, 2025
    5.0
    This is my favorite Chipotle I’ve been to as far as being consistent with portions and customer service. I always order in store and sometimes dine in and sometimes takeout.
  • MD
    Madi Daugherty
    Dec 4, 2025
    1.0
    Unfortunately, I think this photo sums my review. I’ve had similar experiences at this chipotle before with half filled guac containers, half filled burrito bowls, and items missing ordered ingredients. I suppose it’s my fault for thinking employees are capable of fulfilling orders correctly and with adequate serving sizes when ordering online?
  • DP
    Danielle Perillo
    Nov 30, 2025
    1.0
    We just picked up an order and the burrito my husband got literally looks like someone threw stuff in a shell and then squeezed it together - it is horrible that someone made it and actually put it in a bag for someone to eat… actually embarrassing - absurd!
  • AH
    Aaron Hepler
    Nov 13, 2025
    5.0
    Place sucked when it first opened but now its great. Large portions that I can make 2 meals from and friendly enough service. The proteins are hit or miss with freshness though.
  • MS
    Mitch and Shari Schmidtke
    Nov 11, 2025
    5.0
    Thanks Chipotle for recognizing our veterans on Veterans Day. I was a little early, but they were still kind enough to give me today’s deal for veterans. Everyone was very kind and took time to say thank you to the veterans there. Much appreciated!!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Ephrata serve?

Chipotle Ephrata serves customizable Mexican-inspired fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made from real, responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Ephrata?

Chipotle Ephrata is open daily from 10:45 AM to 10:00 PM.