Chipotle Mexican Grill

3.1
522 reviews
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Business Details

823 E Main St, Ephrata, PA
17522, United States
(717) 466-5668
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Ephrata is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
823 E Main St, Ephrata, PA
17522, United States

Hours

Reviews

3.1
522 reviews
5 stars
178
4 stars
85
3 stars
37
2 stars
36
1 star
186

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold food, stale chips, and incorrect portion sizes.

Service Issues

Many reviews highlighted poor customer service, including long wait times, rude staff, and frequent mistakes with orders.

Cleanliness

Several customers noted unsanitary conditions in the dining area, with dirty tables and floors.

Management Concerns

Feedback indicated a lack of effective management, with reports of staff disorganization and being frequently out of menu items.

Positive Experiences

Despite the negative feedback, some customers praised the food when it was good and mentioned friendly staff at times.
  • AH
    Aaron Hepler
    Nov 13, 2025
    5.0
    Place sucked when it first opened but now its great. Large portions that I can make 2 meals from and friendly enough service. The proteins are hit or miss with freshness though.
  • RS
    Robert Souden
    Nov 12, 2025
    3.0
    Food is great.Quick service. Only thing was place was a little dirty. Need to keep after better
  • MS
    Mitch and Shari Schmidtke
    Nov 11, 2025
    5.0
    Thanks Chipotle for recognizing our veterans on Veterans Day. I was a little early, but they were still kind enough to give me today’s deal for veterans. Everyone was very kind and took time to say thank you to the veterans there. Much appreciated!!
  • JA
    Jennifer A
    Oct 27, 2025
    1.0
    So disappointed. ONE ordered a Salad bowl w/fajita veggies. I get back to work to have a TEASPOON of dressing in the cup and the fajita veggies....NOT COOKED AT ALL, COMPLETELY RAW. And this bowl cost me $15.06 + $3.00 tip! $18.06 for a very under par and undesirable lunch!
  • JG
    Jomy Guzman
    Oct 21, 2025
    3.0
    Not sure if it the the time of day, or a shift change. But there was total lack of coordination. Was picking up a drive thru online order, was five minutes early for pickup, and they were still ten minutes late from pickup time. I only ordered a small meal. Good food for what it costs, but the holdup made it look like I was ordering a meal for the entire family.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Ephrata serve?

Chipotle Ephrata serves customizable Mexican-inspired fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made from real, responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Ephrata?

Chipotle Ephrata is open daily from 10:45 AM to 10:00 PM.