Wendy's

Reviews

• MC

  Mia Car

  Feb 20, 2026
  5.0
  Catherine was really sweet and helpful made my whole experience great
• CC

  colt sands (Colt)

  Feb 9, 2026
  5.0
  I just love the pecan apple salads
• SR

  Sheila Ramos

  Jan 15, 2026
  1.0
  Jan. 15, 2026 Subject: Formal Complaint Regarding Poor Service and Food Quality. To whom it may concern, I am writing to express my deep dissatisfaction with the service I received at your establishment during the night shift (from 6:00 p.m. onwards). First, the employee at the drive-thru window was extremely arrogant and lacked basic customer service skills; she appeared disgruntled and unprofessional. Furthermore, my order was incorrect, and I was overcharged. When I called to speak with the manager to address these issues and the general incompetence of the night staff, he became visibly upset by my feedback. Despite spending nearly $27, the manager only offered to refund $10, which is unacceptable given the circumstances. Regarding the food, the quality was poor. The entire order was cold, and the chicken sandwich was not only cold but also burnt and had a terrible taste. When using the drive-thru, customers are usually in a hurry and expect accuracy, fresh food, and courtesy—none of which were provided by your night team. I hope you take the necessary steps to improve your staff's attention to detail and professional conduct.
• CD

  Crystal Dougher

  Jan 2, 2026
  1.0
  They only accept cash they refuse to let you use card
• VM

  Veronica Machicote

  Dec 26, 2025
  2.0
  This Wendy’s is probably the worst around! Most of the time if you have a problem the phone is unavailable, they struggle to get the orders correct and the customer service is seriously lacking! I think it’s best if you just take the extra time to travel to Wilkes Barre.

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