McDonald's

Reviews

• AF

  Ayesha F

  Mar 22, 2026
  1.0
  I had a very frustrating and disappointing experience at this location. I placed a mobile order through the McDonald’s app for iced coffee using my daughters’ phones (one order had two drinks, the other had one). When we went through the drive-thru, the employee said she couldn’t find the order. I politely offered to pull forward and show the code directly from the app, but she refused. A manager then came over and also said she couldn’t find it. I showed her the order code, the correct location on the app, and even the completed transaction on my credit card. Instead of helping, she walked away and brought another manager, Travis. Unfortunately, Travis was extremely rude and unprofessional. I again showed him the proof (order code and transaction on both phones), but he kept arguing with me and told me to cancel the order—even though I explained that it was already processed and could not be canceled. Meanwhile, there was a long line of cars behind me (at least 7–8 cars), and he continued arguing instead of resolving the situation quickly. I even offered to just pay again for the 3 iced coffees to keep things moving, but asked for reassurance about a refund if the original charge went through. His response was “maybe,” which is completely unacceptable. This wasn’t about the money—it was about the poor customer service. I was clearly not trying to get anything for free. I had proof of purchase, and instead of helping, the manager chose to argue and delay everyone. What makes this even more frustrating is that just a couple of days ago, I had an issue at the same location where someone took my order from the pickup counter. In that case, the staff handled it professionally and remade the order without any issue—even though it cost more than this one. There was no reason for this situation to be handled so poorly. The lack of professionalism, poor communication, and unwillingness to help is unacceptable.
• AA

  Adam Adam

  Mar 22, 2026
  1.0
  Very disappointing experience. I placed a mobile order for iced coffee through the app and was charged, but the drive-thru staff said they couldn’t find it. I showed the order code, correct location, and proof of payment, but the manager (Travis) was rude, dismissive, and kept arguing instead of helping. There was a long line behind me, and he refused to resolve it or even give a clear answer about a refund—just said “maybe.” I even offered to pay again just to move things along. This wasn’t about the money—it was about the unprofessional attitude and poor customer service. Completely unacceptable. I do not recommend this location.
• NM

  Nyc music mix

  Feb 21, 2026
  5.0
  Love the cappuccino
• CR

  Cionna Rodriguez

  Jan 23, 2026
  1.0
  Not only did I waste my rewards on a frappe due to the machine being down. The manager came out yelling at an employ for trying to make it right (offering me a McFlurry). The manager then mixed the McFlurry right in front of me while talking right over my food. I could visibly see her spit going into my food. How disgusting and unsanitary.
• GP

  Gabriella Pizarro

  Jan 11, 2026
  1.0
  Caught the food poisoning/stomach bug from here. Never again.