Business Details
About
Mexican Restaurant
Chipotle Freemansburg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,190 reviews
5 stars
484
4 stars
221
3 stars
89
2 stars
80
1 star
316
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including cold, stale, and poorly prepared items, with some stating that the food seemed old or had been sitting out for too long.
Service Issues
Numerous reviews highlighted poor service, including incorrect orders, slow service, and unhelpful staff, leading to a frustrating customer experience.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash bins and unclean tables, contributing to a negative dining atmosphere.
Portion Sizes
Several customers noted that portion sizes were smaller than expected, with some feeling that they were being skimped on ingredients.
Management Problems
Many reviews pointed to a lack of effective management, with issues such as understaffing and poor employee morale affecting service and food quality.
- VVVKJan 4, 20265.0Very close to Madison farms and is in a quiet corner
- SPSagar patelDec 22, 20251.0I usually go here and keep expecting that they will improve their service and food. Given enough chances but looks like they don't want to serve good food. Instance 1: Veggie bowl - guac was almost over so they put whatever left in the container (barely a teaspoon), very old and dry queso. Ended up paying full price for rice beans pico and cheese Instance 2: Chicken bowl - Old dry chicken, no cheese and fajitas. Instance 3: Chips and queso - Dry/cold queso looked like it was sitting overnight. Ended up paying around 10 dollars for food that is not edible. Owners/Managers need to go and inspect the kitchen as it seems employees are not motivated to serve the chipotle standard food. Either be honest to the customers so they don't pay for food that's been sitting for long or train to refill fresh food.
- CCChelseaDec 20, 20251.0They get my order wrong every time. They gave me a burrito w chicken..... that's it. Go to another chipotle if you are craving it. There's one on Easton road
- MOMichelle .ODec 15, 20251.0After a long day at work I placed an order on their app. It’s terrible how they can’t follow simple instructions. I clearly asked for no beans and my bowl has beans. Then to top it off I didn’t get the fajita veggies.. why even bother going to them when every time I go the service gets worse, but I always give businesses more chances than it’s worth to fix things. I think this was the last straw tonight. Luckily I’m not allergic but really hate beans.
- AAAaronDec 4, 20251.0I eat at this location every year, which is approximately how long it takes me to think “it wasnt that bad was it?” Yes. Yes it was. Every single time I come to this location, out of multiple items. Service slow. Food prepared weirdly bad. Dining room dirty. Why were all the utensils spoons? Blasting the employees music from back of kitchen. This is consistently the most comically ill managed chipotle I’ve ever been to.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill on Freemansburg Ave serve?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours for Chipotle Mexican Grill on Freemansburg Ave?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, customers can order for in-store pickup or get delivery.
How can I order food online from Chipotle Freemansburg?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does this Chipotle location accept gift cards and credit cards?
Yes, they accept gift cards and credit cards for payments.
Is Chipotle Freemansburg welcoming and inclusive to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What nearby places can I visit before or after dining at Chipotle on Freemansburg Ave?
Nearby spots include uBreakiFix for electronics repair, Alpha Optical Bethlehem for eye care, and Starbucks for coffee.
Are there other dining options near Chipotle Mexican Grill at this location?
Yes, you can find Subway for sandwiches and MOD Pizza for pizza nearby.
Where can I get beauty or wellness services around Chipotle Freemansburg?
Nearby salons like Supercuts and J Morgan Salon West offer hair care, while Pure Barre provides fitness classes.
How can I contact Chipotle Mexican Grill Freemansburg for inquiries?
You can call them at +1 610-691-1925 or email PA.2710.Freemansburg@chipotle.com.