Dunkin'

Reviews

• KM

  Kayla M

  Nov 9, 2025
  1.0
  Placed a mobile order for walk-in, I get to the store and the door is locked with a sign that says drive-thru. The line was out onto the street and I waited about 10 minutes before I left(the line never moved). If you aren’t accepting walk-in mobile orders, maybe update the app to say this isn’t available. Wasted money and got nothing which is unacceptable. Oh, and I tried calling to see if they could run the order out to me or I could come in and pick it up and their phone was disconnected, how convenient for them!
• AE

  Alicia Eshelman

  Oct 15, 2025
  1.0
  Staff are rude and have attitudes. Refuse to acknowledge counter service
• SB

  Sarah Bucher

  Oct 12, 2025
  1.0
  I had some time to kill before an appointment and decided to grab something in the drive thru. There were four cars in front of me when I got there, which isn’t unusual for a Dunkin drive thru. I waited in line for 30 minutes. I never even got to order. In that time I made it to one car in front of me. The car in front of me waited so long they put their car in park and just sat there waiting to order. I was finally able to pull around the car in front of me and get out of the line at that point. The drive thru is one lane and once you’re in it there’s no getting out unless no one is behind you and you can reverse. It was the most frustrating drive thru experience I’ve ever had. I’m not sure how much longer I would have had to wait to order my food and then receive it, but I didn’t have another 30 minutes to find out. This was my first time at this location and I won’t be back.
• KM

  Kaylee Masullo

  Oct 4, 2025
  1.0
  Wish I could rate the service, but I was never even acknowledged—let alone served. I went inside to order because the drive-thru line was long, thinking it might be quicker. I stood at the register for 5–10 minutes while an employee, clearly in view, stocked donuts behind the counter. She definitely saw me but made no effort to acknowledge me, avoided eye contact, and didn’t say a single word—not even a simple, “Someone will be with you shortly.” I’m very understanding, especially when it comes to the food industry (I’ve worked in customer service myself), but this felt intentionally dismissive. After standing there far too long—and after other customers started lining up behind me—another customer behind me asked if I had been helped yet. I said, “No, I haven’t even been acknowledged,” and walked out. Back in the car, my partner told me the drive-thru hadn’t moved either. I’m not sure what’s going on at this location, but the customer service was truly disappointing. Being busy is one thing, but ignoring customers is unacceptable. I would’ve happily waited if someone had just acknowledged me or let me know there was a delay. This experience led me to check the reviews—which I rarely do—and I saw that multiple others have described this exact same situation in recent months. Clearly, this isn’t a one-off issue. As a long-time Dunkin’ customer, this visit left a bad taste. I ended up going to Starbucks instead.
• EM

  emily maher

  Sep 25, 2025
  1.0
  I have honestly never experienced such a disorganized and frustrating drive-through. I pulled up first in line and waited 10–15 minutes just to place my order. When I first spoke to the speaker, they asked if I had a mobile order — I said no — and they told me they’d be with me “in a second.” After almost 10 minutes of waiting, with about 10 cars now behind me, I said “hello??”, and they repeated “we’ll be with you in a second.” A couple minutes later, they asked AGAIN if I had a mobile order, I said no, and they once more said “we’ll be with you in a second.” At this point I was so frustrated that I said “you told me that 10 minutes ago.” Then, what really frustrated me, was two workers got on the mic at the same time and repeated the same line, “well we will be with you in a second.” On top of that, I never received a single apology for the long wait or the confusion. A few minutes later, I finally got to place my order and left shortly after, but this was absolutely ridiculous. The lack of organization, communication, and basic customer courtesy made the entire experience a nightmare. Dunkin’, please do better — customers should not have to wait this long, especially when you’re first in line.

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