KK
Kevin Kurtz
Nov 10, 2025
I really should've heeded the warnings of the negative reviews that came before me.
For starters, I got there right at opening, only for them to say it'd be another 20 minutes before they could start serving. After that wait, I came up to the counter and found that most of the options weren't available yet, including about half of the protein options and almost all of the toppings. All there was in that department was queso blanco, some corn, pico de gallo, and a sad, half-filled container of guacamole.
End result: I got a chicken burrito with brown rice, pico de gallo, and corn. The taste was OK, I suppose, but it fell apart like nobody's business and was pretty dry on top of that. I had to use a fork (no spoons or knives, BTW) for all the stuff that fell out (there really was that much). I would've gotten chips, too, but the manager said something about the fryer being down, so there were no chips today, PERIOD – yet those options were still up on the menu.
As I took my order out to the dining room, I started noticing thing after thing that just screamed "we're not actually ready yet": Both Coke dispensers only outputting mostly uncolored seltzer water, the ice dispenser being completely empty, all 4 juices being in various states of being filled (but not all the way up), and only forks present for silverware. Not to mention, the garbage had obviously not been taken out, the floor was unswept, and the tables weren't even properly cleaned! Plus, they were playing music on the speakers really loud, pretending like this place is the Hard Rock Café when it's anything but in almost every aspect except for maybe the price.
Honest opinion? Either they need to have the workers start getting the place ready earlier, or they need to open up anywhere from 15 to 45 minutes later – or both, honestly. Just seeing so much stuff not be ready for opening, but the place still hobbling on one leg, trying to operate anyway, has made me lose my trust in this Chipotle. It's safe to say I probably won't come back here, especially considering I left disappointed and a little disgruntled.