Chipotle Mexican Grill

3.0
1280 reviews
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About

Mexican Restaurant
Chipotle Eastside is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5986 Centre Ave, East Liberty, PA
15206, United States

Hours

Reviews

3.0
1,280 reviews
5 stars
411
4 stars
198
3 stars
105
2 stars
125
1 star
441

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.

Cleanliness

The restaurant was frequently described as dirty, with unsanitary conditions in both the dining and food prep areas.

Ingredient Availability

Many reviews noted that the location often ran out of key ingredients, leading to dissatisfaction with orders.

Management Issues

Numerous customers expressed concerns about poor management and staffing, indicating that the location is poorly run.

Overall Experience

The overall sentiment is overwhelmingly negative, with many customers stating they would not return to this location.
  • RH
    Riley Hockman
    4 days ago
    1.0
    I get one hour for lunch and this is the most unreliable place to spend it. Waited outside in the cold for 20 minutes because they “open at 11:15” when every website says 10:45. Got inside and was told they were doing online orders only. Would do 0 if i could.
  • JN
    Jalessa Neal
    5 days ago
    1.0
    Came with a group for lunch but were told they were closed. It was 1:30pm on a Thursday and they were staffed. There were other people besides us trying to get in as well. A real shame. They didn’t even apologize, just said “we are closed”. We will be taking our money elsewhere.
  • AK
    Ayman Kiani
    Nov 13, 2025
    1.0
    They have to close this place down. The rudest, unprofessional staff. Dirty, don’t clean, obnoxious - I mean look at the reviews. This place is TERRIBLE. If this is you’re first ever chipotle experience you’ll probably be turned off chipotle for life - luckily I know other stores are way better.
  • KK
    Kevin Kurtz
    Nov 10, 2025
    1.0
    I really should've heeded the warnings of the negative reviews that came before me. For starters, I got there right at opening, only for them to say it'd be another 20 minutes before they could start serving. After that wait, I came up to the counter and found that most of the options weren't available yet, including about half of the protein options and almost all of the toppings. All there was in that department was queso blanco, some corn, pico de gallo, and a sad, half-filled container of guacamole. End result: I got a chicken burrito with brown rice, pico de gallo, and corn. The taste was OK, I suppose, but it fell apart like nobody's business and was pretty dry on top of that. I had to use a fork (no spoons or knives, BTW) for all the stuff that fell out (there really was that much). I would've gotten chips, too, but the manager said something about the fryer being down, so there were no chips today, PERIOD – yet those options were still up on the menu. As I took my order out to the dining room, I started noticing thing after thing that just screamed "we're not actually ready yet": Both Coke dispensers only outputting mostly uncolored seltzer water, the ice dispenser being completely empty, all 4 juices being in various states of being filled (but not all the way up), and only forks present for silverware. Not to mention, the garbage had obviously not been taken out, the floor was unswept, and the tables weren't even properly cleaned! Plus, they were playing music on the speakers really loud, pretending like this place is the Hard Rock Café when it's anything but in almost every aspect except for maybe the price. Honest opinion? Either they need to have the workers start getting the place ready earlier, or they need to open up anywhere from 15 to 45 minutes later – or both, honestly. Just seeing so much stuff not be ready for opening, but the place still hobbling on one leg, trying to operate anyway, has made me lose my trust in this Chipotle. It's safe to say I probably won't come back here, especially considering I left disappointed and a little disgruntled.
  • KA
    Kaydar Alhamdani
    Nov 1, 2025
    1.0
    I hardly ever write reviews, however something needs to be said about this location. I have been here a total of two times. The first time they told me they were doing online orders ONLY in the middle of the day!!! The second time after waiting 5 minutes before anybody acknowledged us, they are out of almost all meats at 2pm. Store Manager and Regional director you NEED to improve operations in this location.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Eastside offer?

Chipotle Eastside offers customizable Mexican dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Eastside located?

It is located at 5986 Centre Ave, East Liberty, PA 15206, across from Whole Foods.