McDonald's

3.6
1619 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 Harry P Oneill, Dunmore, PA
18512, United States

Hours

Reviews

3.6
1,619 reviews
5 stars
628
4 stars
354
3 stars
279
2 stars
100
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor customer service and long wait times.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about items being burnt or not fresh.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and excellent service.

Cleanliness and Environment

Mixed reviews on cleanliness, with some customers noting a clean environment while others reported dirty conditions.
  • JS
    Jake Scholtz
    4 days ago
    1.0
    Ordered Uber eats 1-8-26. Very small order ( 3 mchickens , nuggets , fries ). They forgot the fries, someone forgot to " put the fries in the bag ". But yah how do you forget that... Not first time this has happened at this specific mcdonalds either. Very poor standards.
  • KG
    Kristy Gervasi
    Dec 30, 2025
    5.0
    Jen is wonderful. I know she finally made her way to manager, which they probably should’ve had her a very long time ago. I’ve seen GM‘s there that are ignorant and disrespectful and not customer friendly Jen it doesn’t matter what time of the day it is it doesn’t matter how busy they are or how stressful it is. She always treats each and every customer, including myself Like everything is bliss in the world. She’s a true spirit of what customer service should be there’s so many of those employees that will fight with you and battle you like they’re literally in the hood, ready to have a fight and so just to have somebody be so professional and so respectful and so considerate and appreciative of you as a customer it’s just a breath of fresh air. Keep up the good work Jen you should most definitely be at the general manager status if they went by customer service satisfaction solely I know you would have that position in a second and unlike most of them, you probably wouldn’t change your ways you’d stay the same kind beautiful person that you are.
  • CC
    Cole Concert
    Dec 30, 2025
    1.0
    Routine, stop for me late night every time.I order food it's never correct pass 2 × first time, ordered a triple cheeseburger. Get a double cheeseburger. Missing request it ingredients just right now.Order a double quarter pound or with bacon.Get a quarter pounder with no bacon.Do better wonder why you guys can't get more than minimum wage
  • LK
    l k
    Dec 13, 2025
    1.0
    Burger was cold, overcooked and apparently laying around for some time. Fries were cold. The associate at the register doesn't know what she is doing. I asked for iced coffee with splenda and cream. She said there was no button for splenda, wanted to give me liquid sugar. I always order it with splenda and cream at my regular McDonald's and it is never a problem. So she yelled back to whoever was doing the preparations to put splenda in it. It came out BLACK no cream. Then she wanted to give me a few creamers to put in myself. I told her I didn't want the coffee because it wasn't as i ordered it. She took it back and added cream however because it was already filled to the top there wasn't room for enough cream. In my opinion, SHE SHOULD HAVE MADE A NEW ONE! Ice machine was broken and customers were coming back asking for ice. It was a fiasco. I told my husband this was a very bad stop and I will NEVER come back to this location again. This isn't the first time I've had a bad experience at this location but it definitely is the last time!
  • SD
    Sean Durkin
    Dec 9, 2025
    5.0
    Very friendly workers, wait can be a bit when busy.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, every day of the week.

Does this McDonald's offer drive-thru service?

Yes, the drive-thru at this location is open 24/7.