Many customers expressed dissatisfaction with the decreasing portion sizes and meat quantities in their hoagies, feeling that they are not getting value for their money.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing toppings, and overall inconsistency in fulfilling customer requests.
Service Quality
While some customers praised the friendly staff, many reported poor service experiences, including long wait times and rude interactions.
Food Quality
The quality of the food received mixed reviews; while some enjoyed the taste and freshness, others complained about stale bread and poorly made sandwiches.
Management Issues
Several reviews pointed to management failures, including inadequate staffing and poor training, leading to operational inefficiencies.
DD
Drew
Feb 6, 2026
1.0
Don't do it! They hustled me with two smalls instead of one small and one primo. My fault for not checking the bag and I also didn't give the 20% tip.
Will NEVER get anything from here again!
They won't be in business much longer cheating customers like that.
RM
Rachel M
Jan 28, 2026
1.0
The sizes and meat portion keep getting smaller and smaller wow! Used to be a big sandwhich and now the small is a kiddie size and the primo size we used to split is now small.
SF
Steve Farrell
Dec 29, 2025
5.0
Love their hoagies. Fresh and delicious. Great service this location.
TT
troyrblb44
Nov 18, 2025
1.0
This location constantly forgets to include toppings and dressings. Now I have a nice dry hoagie to eat
What type of food does PrimoHoagies specialize in?
PrimoHoagies is a Philly-born sandwich chain known for its hefty hoagies built on sesame-seed rolls, specializing in old fashioned Italian specialty sandwiches.
What are the opening hours of PrimoHoagies in Downingtown?
PrimoHoagies is open every day from 10:00 AM to 8:00 PM, but it is closed on the holiday November 27, 2025.
Does PrimoHoagies offer delivery and pickup options?
Yes, PrimoHoagies offers in-store pickup, delivery, and same day delivery services.
Where is PrimoHoagies located in Downingtown?
PrimoHoagies is located at 24 E Lancaster Ave, Downingtown, PA 19335, USA.
What payment methods are accepted at PrimoHoagies?
PrimoHoagies accepts American Express, Apple Pay, cash, Discover, Mastercard, and Visa payments.
Does PrimoHoagies cater for dietary preferences like vegetarian and vegan?
Yes, PrimoHoagies serves vegetarian and vegan options.
Is PrimoHoagies wheelchair accessible and family friendly?
Yes, PrimoHoagies has wheelchair accessible entrances and parking, offers high chairs, has restrooms, and welcomes children.
Are there any nearby restaurants where I can dine before or after visiting PrimoHoagies?
Yes, nearby options include Firecreek Restaurant & Bar (American cuisine), Doghouse Burgers (burgers), Milito's (Italian), La Sponda (Italian with a wine bar), and El Tarasco (Mexican and Latin American).
Where can I find meal options after exploring the Downingtown Log House near PrimoHoagies?
After visiting the Downingtown Log House, you can enjoy a meal at PrimoHoagies itself or try nearby restaurants like Milito's or La Sponda for Italian cuisine, or Firecreek Restaurant & Bar for American dishes.
How can I conveniently access PrimoHoagies if I am using public transit or need banking services nearby?
PrimoHoagies is centrally located near several banks including DNB First and S&T Bank, as well as ATMs like the Bitstop Bitcoin ATM, making it convenient for banking needs. While public transit details aren't specified, these landmarks can help guide you to the location.
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