Five Guys

Reviews

• CC

  Cel

  5 days ago
  1.0
  Man at the counter is extremely abrasive and rude, will not be coming back. The staff was also yelling at eachother while our food was being prepared, I do not recommend coming here. Food was subpar at best for the price.
• CS

  Chicago Scott

  Feb 6, 2026
  2.0
  everything taste good. the fries are the real value. my biggest issue with the place was price of the burger for the size of what you received. my lone burger was over $12 for something so small it was laughable. I'd rather pay for this than McDonald's, but def better burgers places around for less money will be why I won't recommend this place until that changes.
• KM

  Kevin McCarthy

  Dec 20, 2025
  4.0
  Love the burgers , fries and service and parking, but my God it's cheaper to go out to a seafood dinner. It's very expensive but once in a while it's worth it.
• JG

  Jamie G

  Dec 10, 2025
  5.0
  My sons and I love their burgers and fries, a treat after shoe shopping, always a good time. Both my sons are on the autism spectrum. This chain gives us a safe, low-key, happy family environment for our neuro-spicy family. If you like burgers and fries, give them a try. A large fry is still too much for the 3 of us, but we took home the extras for the grandparents. They reheat splendidly.
• KD

  Katie Delaney

  Dec 7, 2025
  1.0
  I visited the Five Guys in Downingtown around 7 PM last night to pick up dinner for my husband and myself, and unfortunately the experience was extremely uncomfortable. I understand they were busy at the time, and I’m always patient when a restaurant is dealing with a rush, but the way I was treated by the cashier was completely unnecessary. The man taking orders — a tall, heavy-set white man with blond hair — was abrasive from the moment I stepped up to the counter. There was no one behind me in line, yet he acted irritated that I took a moment to place my order. When I asked for a cheeseburger with bacon, he responded in a condescending tone, telling me “that’s called a bacon cheeseburger,” as if I should have known better. It was unnecessarily rude and made me feel talked down to. He then went on to mention that they had done “$1,600 in an hour,” implying that he was overwhelmed and that I was somehow adding to the problem — something no customer should be made to feel. Being busy is not an excuse to treat people disrespectfully. Once my order was placed, I waited for my food, and thankfully another employee in the back handed me my bags. He was very kind and professional, and I appreciated that. However, the cashier’s behavior lingered — when I walked out, he loudly said goodbye in a way that felt sarcastic and intentionally uncomfortable, even though he hadn’t said anything to other customers who walked out before me. It genuinely felt like he was trying to intimidate or embarrass me. I rarely leave negative reviews, but this experience was unacceptable. Being busy does not justify being rude, condescending, or making customers feel unwelcome. I hope management addresses this, because the behavior from that one employee overshadowed what could have been a normal visit.

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