Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1082 E Lancaster Ave in Downingtown is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
283 reviews
5 stars
128
4 stars
59
3 stars
28
2 stars
17
1 star
51
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the burgers and fries, but there were complaints about inconsistency in preparation and quality, including issues with soggy buns and overcooked fries.
Service Experience
While some customers praised the friendly and attentive staff, others reported rude behavior and poor service, particularly during busy times.
Pricing Concerns
Many reviews highlighted the high prices relative to the quality of food, with several customers feeling that the cost was not justified.
Cleanliness Issues
Feedback indicated mixed experiences regarding cleanliness, with some customers noting clean environments while others reported dirty tables and soda machines.
- KMKevin McCarthyDec 20, 20254.0Love the burgers , fries and service and parking, but my God it's cheaper to go out to a seafood dinner. It's very expensive but once in a while it's worth it.
- JIJ.T. Bielan IIIDec 15, 20255.0Really nice staff, extreme friendly to my children.
- JGJamie GDec 10, 20255.0My sons and I love their burgers and fries, a treat after shoe shopping, always a good time. Both my sons are on the autism spectrum. This chain gives us a safe, low-key, happy family environment for our neuro-spicy family. If you like burgers and fries, give them a try. A large fry is still too much for the 3 of us, but we took home the extras for the grandparents. They reheat splendidly.
- KDKatie DelaneyDec 7, 20251.0I visited the Five Guys in Downingtown around 7 PM last night to pick up dinner for my husband and myself, and unfortunately the experience was extremely uncomfortable. I understand they were busy at the time, and I’m always patient when a restaurant is dealing with a rush, but the way I was treated by the cashier was completely unnecessary. The man taking orders — a tall, heavy-set white man with blond hair — was abrasive from the moment I stepped up to the counter. There was no one behind me in line, yet he acted irritated that I took a moment to place my order. When I asked for a cheeseburger with bacon, he responded in a condescending tone, telling me “that’s called a bacon cheeseburger,” as if I should have known better. It was unnecessarily rude and made me feel talked down to. He then went on to mention that they had done “$1,600 in an hour,” implying that he was overwhelmed and that I was somehow adding to the problem — something no customer should be made to feel. Being busy is not an excuse to treat people disrespectfully. Once my order was placed, I waited for my food, and thankfully another employee in the back handed me my bags. He was very kind and professional, and I appreciated that. However, the cashier’s behavior lingered — when I walked out, he loudly said goodbye in a way that felt sarcastic and intentionally uncomfortable, even though he hadn’t said anything to other customers who walked out before me. It genuinely felt like he was trying to intimidate or embarrass me. I rarely leave negative reviews, but this experience was unacceptable. Being busy does not justify being rude, condescending, or making customers feel unwelcome. I hope management addresses this, because the behavior from that one employee overshadowed what could have been a normal visit.
- LPLuke PhillipsDec 4, 20253.0Darn, I feel kind of like however you be
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys in Downingtown accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for Five Guys in Downingtown?
Five Guys in Downingtown is open from 11:00 AM to 10:00 PM every day of the week.
Does Five Guys offer delivery and pickup at the Downingtown location?
Yes, this location offers delivery and in-store pickup services. Delivery is available from 11:00 AM to 9:30 PM daily.
Can I order Five Guys' food online or via an app?
Yes, you can order through the Five Guys app available on iOS and Android, or via their website at https://order.fiveguys.com/location/five-guys-downingtown/menu.
What payment methods are accepted at Five Guys Downingtown?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Are there gluten-free options available at Five Guys?
Yes. While buns and some condiments contain gluten, you can order sandwiches without buns using wraps or bowls. Cross-contamination might occur, so please consult the allergen chart for details.
What are some popular menu items at Five Guys Downingtown?
Popular items include hamburgers, cheeseburgers, fries, milkshakes, hot dogs, veggie sandwiches, and grilled cheese.
Is Five Guys near any coffee shops for a complete meal outing?
Yes, Starbucks and Wawa are nearby coffee shops. You could enjoy a coffee before or after your meal at Five Guys to complete your visit.
What restaurants are close to Five Guys in Downingtown?
Nearby restaurants include Melt Shop, Capriotti's Sandwich Shop, Hola Taco, MOD Pizza, Chili's Grill & Bar, and It's Just Wings, providing a variety of dining options in the area.
Are there retail stores near Five Guys for shopping before or after dining?
Yes, you can visit nearby stores like TALBOTS, Five Below, Best Buy, Harbor Freight Tools, and Lane Bryant for shopping during your visit to the area.