Chipotle Mexican Grill

3.6
1085 reviews
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About

Mexican Restaurant
Chipotle Cranberry Township is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
20024 Route 19, Cranberry Township, PA
16066, United States

Hours

Reviews

3.6
1,085 reviews
5 stars
473
4 stars
220
3 stars
100
2 stars
71
1 star
221

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted severe cleanliness issues, including dirty tables, overflowing trash, and unsanitary food preparation areas.

Food Quality

Customers frequently reported inconsistent food quality, with complaints about undercooked rice, cold food, and incorrect orders.

Service Issues

Many reviews mentioned poor customer service, including rude staff, long wait times, and lack of responsiveness to customer needs.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, noting that they were often smaller than expected or skimped on ingredients.

Management Concerns

Numerous reviews indicated mismanagement, with complaints about staff being overworked, lack of organization, and inadequate training.
  • BC
    Bob Carson
    5 days ago
    1.0
    The steak is all fat and gristle, fed it to the dog, that’s a shame for the money they charge.
  • JT
    Jourdain Thompson
    Nov 15, 2025
    3.0
    I bought two burritos and they were ordered almost identical, except different meats. When I received them from the mobile order area, because they were out of both meats on the front line area they were two completely different sizes. One was overflowing so much they had to double wrap it and the second was just a bit bigger than a frozen burrito you would buy at your local grocery store. Not sure what happened but I might just skip this location next time I'm in the mood for Chipotle.
  • RW
    Robin Wingard
    Nov 7, 2025
    2.0
    Didn’t include the guacamole that I paid for. Cannot reach the restaurant. Online only gives credit that expires. Very disappointing.
  • DB
    David Bradwisch
    Oct 29, 2025
    5.0
    This place was going downhill for the last year or two. Came in today and the staff has all been changed, the food is fresh and phenomenal, the meat is great without being tendons like it was before. Total 180. I really mean it. Look at what you did to change this stuff and keep it up.
  • AP
    Alexis Petok
    Oct 28, 2025
    1.0
    Discusting I looked bast the messy burrito. The fact that none of them changed their gloves I watched them run my burrito through old sour cream plus watched a kid drop food on the gross bar and then put in in an online order the nastiest part was when I got home ate my food with my wife I found an actual fingernail in in of course I paid in cash and they didn’t give me a receipt

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Cranberry Township offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill in Cranberry Township?

Chipotle is open daily from 10:45 AM to 10:00 PM.