Bruegger's Bagels

Reviews

• TT

  Thomas

  Feb 26, 2026
  5.0
  The bagels we received were delicious and everybody was super friendly. We also got coffee and it was hot and fresh!
• TS

  The Gather Shop

  Feb 18, 2026
  1.0
  This store is absolutely filthy. The bathroom hasn't been cleaned in months if not years. I've seen much cleaner bathrooms at gas stations. The lobby and seating area are also filthy. I can only imagine what the kitchen looks like. I won't be returning.
• BB

  Brian

  Feb 17, 2026
  2.0
  The food is good. The service is usually adequate. However, one of the employees seems to be perpetually angry at the world. She needs customer service training. This morning I heard her cursing (about a customer or fellow employee/manager🤷‍♂️ )while slamming down bagels and orders. Unacceptable behavior.
• LP

  Laura Pfeifer

  Feb 10, 2026
  1.0
  Every time you go in there, it seems the workers are so miserable and can’t even say hi
• KK

  Kacie Kline

  Jan 20, 2026
  1.0
  I wanted to share my experience at this location this past Saturday. I had called the location the day before to order their bagel box which contained 2 dozen bagels and 4 cream cheese. I attempted to order this via the app but I couldn’t not choose specific bagels. When I called I explained this to the woman I spoke with and she proceeded to take my order, never letting me know that some of the bagels would be additional cost. I let her know the kinds I wanted and specifically told her I wanted the salt bagels included in this box. The box listed on the app to cost $36.99 and nothing else on there indicated that it would cost more or that the price was only based on specific kinds of bagels. I also ordered an additional dozen bagels 6 more salt and 6 plain with 2 cream cheese. When I get there to pick up my bagels the girl grabs the paper and my bagels which are in paper bags not the box that is shown online. She starts going over what bagels are there and punching everything into the register. Well she does not list any salt bagels in the 2 dozen bundle. When I question her the other woman comes over and was like “I wrote it down” and they go off an whisper something. The woman comes back and was like she forgot to write down the salt bagels and we don’t have anymore. Never saying sorry, apologizing or asking how they can make it right. She goes back to the register and continues to ring everything up and my total is well over $80 plus dollars. Now the 2 dozen bundle was listed as $36.99 and the dozen bundle is $18.89 now even with tax that total is way to high so I question it. She gets snippy with me and is like I’m ringing it in so you get it the cheapest way and I then point out what the app states and the other girl walks over and is like those bagels you ordered cost more. So I say then why didn’t you let me know this when I questioned why I could not order those online. So then Ryan comes over, and he is pissed. He starts pounding on the register and he was like those bagels cost more but I will adjust so he changes it but it shows $42. And change so I question that and he goes well that’s the cream cheese do you want me to take that back? Do you not want the cream cheese? So I show him the app and how the bundles include cream cheese and he takes a picture of the register to show me that he has no way of changing it to be the correct price. At this point I’ve already been there for over 20 mins. I had to drive an hour an a half to get these bagels and there are a lot of other customers there. So I paid over $75 for this and was never given an apology or asked how it could be made right. I used to work up near this location and would stop frequently and never had these types of interactions. They were rude and had no interest in correcting or even owning their mistakes. Which is such a shame because the bagels are the best. It was such a terrible experience I will not be going back to that location.