Service quality is inconsistent, with reports of rude staff and poor handling of complaints.
Food Quality
Food quality is generally good, but there are frequent complaints about incorrect orders and insufficient toppings.
Cleanliness
The establishment has been criticized for cleanliness issues, including unpleasant odors and unsanitary conditions.
Drive-Thru Experience
The drive-thru service is often praised for being fast and efficient, though there are complaints about missing items.
Atmosphere
The atmosphere is described as lacking, with some customers noting a negative vibe and poor customer interactions.
DK
Dan K
Nov 7, 2025
1.0
We went through the the drive thru and we ordered 2 1 combos pulled up to the window they only handed us one. Then we asked where the second meal was and he said in a rude tone do you want to see the receipt! Never again
HB
Henry Baniewicz
Aug 11, 2025
5.0
There was this WONDERFUL employee named BRANDON who provided awesome service and put tons of peanuts in my peanut butter parfait and made it so delicious! I will come back only when he is working and he has ruined every future DQ visit because it will never be as GREAT as my experience with Brandon!!!
SS
Saylor
May 27, 2025
3.0
Not a super clean place (by not clean I mean there was throw up outside and the entire building for some reason smelled like Irritable Bowel Syndrome if you catch my drift.) employees seem like they are on their last straw, I feel bad for them. They seem over worked, under paid, and always tired. Other than that, I mean how can you mess up ice cream? There isn’t a lot of parking, but it is easy to get to.
What are the operating hours of Dairy Queen Grill & Chill at 2620 N Broad St?
They are open from 12:00 PM to 9:00 PM on Mondays and Sundays, and from 11:00 AM to 9:00 PM Tuesday through Saturday.
Does Dairy Queen Grill & Chill offer drive-thru and family-friendly services?
Yes, they have a drive-thru, are family-friendly, and offer amenities like booster seats, high chairs, and restrooms.
Can I order food online for pickup at Dairy Queen Grill & Chill?
Yes, you can order for pickup online at their official ordering page.
Is Dairy Queen Grill & Chill wheelchair accessible?
Yes, the location is wheelchair accessible, ensuring convenience for all customers.
How can I get exclusive deals at Dairy Queen Grill & Chill?
Download the Dairy Queen app for exclusive deals.
Are there any nearby public transit options to reach Dairy Queen Grill & Chill?
Yes, the Colmar station and SEPTA Colmar Regional Rail Station are nearby train stations that can help you reach the location.
What other dessert or snack shops are near Dairy Queen Grill & Chill?
Yum Yum Bake Shops and Carber Chocolates, which offer donuts, bakery items, smoothies, and chocolates, are nearby and perfect for desserts before or after your visit.
Are there any convenient car rental agencies near Dairy Queen Grill & Chill?
Yes, Budget Car Rental and Avis Rent A Car are nearby, useful for customers needing rental vehicles during their visit.
Is Dairy Queen Grill & Chill suitable for families with kids?
Absolutely, the restaurant welcomes families and children, providing kid-friendly options and amenities like booster seats and high chairs.