McDonald's

3.3
1915 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3347 Black Gap Rd, Chambersburg, PA
17201, United States

Hours

Reviews

3.3
1,894 reviews
5 stars
551
4 stars
370
3 stars
411
2 stars
212
1 star
350

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and overflowing trash.

Food Quality

Food was often described as cold, stale, or not prepared as ordered, with some exceptions for fresh items.

Staff Attitude

Customer service experiences varied, with some employees being friendly while others were reported as rude or unprofessional.

Kiosk Problems

Several customers faced issues with the ordering kiosks, including difficulties in placing orders and receiving correct items.
  • NB
    Nathan Britt
    Nov 12, 2025
    5.0
    Better than usual
  • SL
    Stewart Locklear
    Nov 10, 2025
    3.0
    Filthy bathroom
  • JM
    John McNicholas
    Nov 1, 2025
    2.0
    Slow drive through, slower insider ordering at counter. Food is usually always correct and warm but it's a very busy location!!!!
  • JK
    Jeffrey Kramer
    Oct 22, 2025
    2.0
    I always go first thing in the morning and I have never seen a McDonald's with such small breakfast burritos and this morning was definitely the worst so far. How is this even acceptable?
  • CB
    Chuck Burometto
    Oct 19, 2025
    1.0
    My worst experience at McDonald's. My meal was never delivered to my table. My order was never announced. The restaurant did not have any napkins or ketchup. After waiting for 15 minutes I went to the counter and my orders was just sitting there. I had to ask for a cup for my drink. Addendum: I was provided a link to repeat this same information on the McDonald's web site. The link required a restaurant number. I was never given a receipt so I can not complete the review there. This restaurant is a total disgrace

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to 10:00 PM. Orders can be placed online.