McDonald's

3.3
1929 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3347 Black Gap Rd, Chambersburg, PA
17201, United States

Hours

Reviews

3.3
1,908 reviews
5 stars
555
4 stars
372
3 stars
414
2 stars
216
1 star
351

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru and at the counter, with some waiting over 15 minutes for their orders.

Food Quality

There were numerous complaints about food being cold, overcooked, or not prepared as ordered, with some customers expressing dissatisfaction with the freshness of the items.

Cleanliness

Many reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and filthy bathrooms, which negatively impacted the dining experience.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude or unprofessional behavior from employees.
  • MP
    Mukund Panchal
    Jan 2, 2026
    2.0
    McDonald does not have many pure veg option like in India. So my experience is not good.
  • CS
    ChrisHC26 awesome sauce
    Dec 27, 2025
    3.0
    Little to no front counter service. Make your order on a kiosk. It's just not the McDonald's from yesteryear.
  • JK
    Jacob Krietz
    Dec 20, 2025
    1.0
    Waited 10 minutes or more for a small order from the drive through, not busy. Went in and it was sitting on the counter, while people were talking and acting like they were on break, mind you this was a drive through order that I had to go in to the restaurant and get.
  • LR
    Luis Rosado
    Dec 19, 2025
    2.0
    Food was overcooked. Dry and hard to a point. My orange juice was watered down and was filled 3/4 of the way. But paid $2 for an up charge. Get it together.
  • CC
    CinLuHu
    Dec 6, 2025
    5.0
    We ordered via app with curbside pickup. No long wait time and food was delicious

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's offer delivery services?

Yes, delivery is available daily from 5:00 AM to 10:00 PM. Orders can be placed online.