Business Details
About
Grocery StoreBeer StoreWine Store
The GIANT Company is a modern grocer with more than 35,000 team members dedicated to serving millions of neighbors and making a difference in local communities across Pennsylvania, Maryland, Virginia, and West Virginia. Founded in 1923 in Carlisle, Pa. The GIANT Company is known locally as GIANT, MARTIN'S, and GIANT Heirloom Market with 193 stores, online grocery services, pharmacies, and fuel stations to meet the ever-evolving needs of today’s customers. The GIANT Company is a company of Ahold Delhaize USA.
Location
Hours
Reviews
4.3
1,214 reviews
5 stars
694
4 stars
318
3 stars
119
2 stars
33
1 star
50
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Customers consistently praised the store for being very clean and well-organized.
Customer Service
Feedback highlighted friendly and helpful staff, with specific mentions of employees going above and beyond to assist customers.
Product Variety
Many customers appreciated the wide selection of products, including fresh produce and specialty items.
Pricing Concerns
Several reviews noted that prices can be high, leading some customers to seek alternatives for grocery shopping.
Mixed Experiences
While many had positive experiences, there were complaints about rude management and inconsistent staff behavior.
- RBRosa Bell5 days ago1.0I am writing to report an appalling experience I had today at the self-checkout area around 11:25am November 19, 2025. The employee overseeing the self-checkouts (middle-aged woman with short, curly brown hair) exhibited a shocking lack of customer service, empathy, and basic professionalism. My interaction began when I needed assistance for an incorrectly scanned item. My assistance light was flashing, yet the employee, who was standing and overlooking the area, ignored the signal until I verbally called out to her. She finally approached, wordlessly removed the item, and walked away without acknowledging me. The situation worsened immediately after. While attempting to scan a container of deli chicken, the awkward positioning required by the lack of a hand scanner caused the container to open, spilling the contents onto the machine and the floor. Luckily my brother was with me, and he asked the employee for help, her response was dismissive and rude: “Well, pick it up and throw it back in the container and go get a new one if you want.” The employee showed a complete disregard for hygiene and safety. When asked for paper towels, she completely ignored the request and offered zero materials for cleanup or hand sanitization. Consequently, I was forced to kneel down and pick up the spilled chicken with my bare hands. After I asked her what to do with the contaminated food, she wordlessly provided a plastic bag. Her final action was to make a deeply inappropriate and passive-aggressive comment as she walked away: “You’re not having a good day, are you?” A professional employee would have provided cleaning materials, apologized for the accident, and assured me not to worry about the mess. Instead, this employee was rude, refused a request for basic hygiene materials, and compounded my anxiety and embarrassment with her callous final remark. Management needs to address this individual’s severe lack of training in customer service and empathy.
- BMBryan MayoNov 16, 20255.0Great location, products, staff and prices.
- KDKen DillerNov 13, 20255.0$4.99 Sushi Wednesday is the best!
- GPGoldie PenningtonNov 11, 20255.0Very clean well stocked store
- MHMiichelle HewittNov 10, 20255.0Love Giant. Big but easy to park and navigate in store. Clean and organized. But a little more expensive than Walmart and Grocery outlet and BBs
Frequently Asked Questions About GIANT
What are the regular opening hours for GIANT at 993 Wayne Ave, Chambersburg, PA?
GIANT is open daily from 7:00 AM to 11:00 PM.
Does GIANT offer holiday hours, and what are they?
Yes, GIANT has special holiday hours such as opening from 6:00 AM to 2:00 PM on November 27, 2025, and from 6:00 AM to 6:00 PM on December 24, 2025. It is closed on December 25, 2025.
What services are available at GIANT in Chambersburg?
GIANT offers services including flu vaccination, RedBox, Blue Rhino propane exchange, Hallmark cards, Signature wedding packages, Coinstar exchange, ATM, and Easy Scan.
What payment options does GIANT accept?
GIANT accepts American Express, cash, check, Discover, Mastercard, and Visa.
Where can I download the GIANT mobile app?
You can download the GIANT mobile app for Android from the Google Play Store and for iOS from the Apple App Store.
What languages are supported at GIANT?
GIANT supports English, Russian, and Spanish to assist customers.
What is the contact phone number for GIANT in Chambersburg?
The main phone number for GIANT is +1 717-263-4000.
Is there a pharmacy service available nearby GIANT?
Yes, the GIANT Pharmacy is nearby and offers pharmacy and retail services for your convenience.
What nearby healthcare facilities are close to GIANT?
Summit FastCare and WellSpan FastCare walk-in clinics are close to GIANT for quick medical services in Chambersburg.
Where can I fuel up my car near GIANT?
There is a Gas Station - Giant nearby for your fueling needs as well as Blue Rhino Propane Exchange for propane supply.