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Brand Certified

Arby's

4.0
(805 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1099 Wayne Ave, Chambersburg, PA
17201, United States

Hours

Reviews

4.0
805 reviews
5 stars
362
4 stars
229
3 stars
113
2 stars
38
1 star
63

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, overcooked, or not fresh, while others praised the taste of specific menu items.

Service Issues

Several reviews highlighted poor service experiences, including rude staff, incorrect orders, and slow service, particularly during off-peak hours.

Cleanliness

Multiple customers noted cleanliness issues in the dining area and drive-thru, with some describing the restaurant as dirty or poorly maintained.

Positive Staff Interactions

Despite some negative experiences, many customers appreciated friendly and helpful staff, especially in resolving issues or providing quick service.
  • GK
    Greg Kennedy
    Feb 6, 2026
    4.0
    Experience service fair. It's hard to get good experience working at a fast food but they done an okay job
  • NH
    nancy hettinger
    Feb 1, 2026
    2.0
    Used to love Arby's but this was meh. Staff was friendly. I got the special meal deal. Even though I knew I'd be warming it up when I got to my hotel room next door, sandwich seemed like it was probably at its time limit to be served, same with the curly fries. The peach roll had a weird old oil taste. Guess I should have gone to the nearby Wawa after all.
  • TA
    Todd Abro
    Jan 24, 2026
    4.0
    Brisket sandwich was delicious. Staff was pleasant. My only complaint is the very narrow drive-thru. Curbs on both sides and a tight turn. You can tell a lot of people scrape their tires, as the black marks all over the curbs.
  • NC
    Nikki Curtis
    Jan 5, 2026
    4.0
    The workers were so sweet. My sandwich was not hot but, everything else was great.
  • GW
    Gabrielle Wells
    Nov 30, 2025
    5.0
    Ok Arby’s! I love restaurants that demonstrate excellence in all aspects! The cashier was quick and helpful, the place was clean, and the food was good. We live in Philly and fast food restaurants like this are hard to come by!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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