Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
973 reviews
5 stars
396
4 stars
296
3 stars
146
2 stars
45
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Food quality was inconsistent, with complaints about cold items, wrong orders, and unsatisfactory preparation.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.
Staff Friendliness
While some customers praised friendly staff, many noted a lack of friendliness and professionalism among employees.
Drive-Thru Experience
The drive-thru was frequently criticized for slow service and long wait times, even during non-peak hours.
- CHChip HillNov 16, 20254.0Hey its Wendy's good food. Quick in and out
- DNDravie NottellinNov 15, 20255.0This is my son's favorite place. The spicy chicken sandwich is awesome. The spicy nuggets are actually spicy.
- TBTravis BeegleNov 9, 20252.0No ice in the soda machine, took 18 minutes to get 2 combo orders, had an employee cleaning the hoods during lunch rush.
- AWAlan WinterOct 25, 20253.0Please don't charge for condiments. The place was clean and the manager was out cleaning the dining room after the line went down. Kudos for that. Food was hot, fries were perfectly crispy on the outside. Gave a 3 star because of the condiments.
- DDDon DeBarSep 6, 20252.0Wendy's is currently running their "Meal of misfortune" promotion; an irony. Between the almost $30 for 2 meals, loud atmosphere, rude service and cold food; eating at this Wendy's was literally a misfortune for us. Never again.
Frequently Asked Questions About Wendy's
Is New Castle Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Butler, PA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Butler, PA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (724) 282-7940.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does New Castle Rd Wendy’s serve breakfast?
Yes, this Wendy’s location in Butler, PA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Wendy's at 216 New Castle Road, Butler, PA?
Wendy's at 216 New Castle Road is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, there is a drive-thru available daily from 6:30 AM to 1:00 AM for your convenience.
Can I get breakfast at Wendy's on New Castle Road in Butler?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides.
Is delivery available from Wendy's at this location?
Yes, delivery is available where supported. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
What payment methods are accepted at Wendy's on New Castle Road?
They accept American Express, Cash, Discover, Mastercard, and Visa at this location.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (724) 282-7940 or reach out via the Wendy's Customer Care team through their website or phone number 888-624-8140.
Are there other fast food restaurants near Wendy's on New Castle Road?
Yes, nearby options include Burger King, KFC, and another Wendy's, providing several choices for fast food in the area.
What nearby places can I visit before or after dining at Wendy's?
You might want to visit Alameda Park of Butler PA for a walk, or shop at Point Plaza Shopping Center, both conveniently close to Wendy's.
Where can I find other dining options close to Wendy's?
Nearby dining options include Eat'n Park for breakfast and brunch, La Casa Mexican Restaurant for Mexican cuisine, and KFC for chicken meals.
Is there a way to order Wendy's food conveniently?
Yes, you can order online via the Wendy's app or at order.wendys.com for pickup, delivery, or dine-in at this location.