McDonald's

3.6
1162 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
680 Butler Crossing, Butler, PA
16001, United States

Hours

Reviews

3.6
1,162 reviews
5 stars
415
4 stars
283
3 stars
228
2 stars
82
1 star
154

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Service quality varied significantly, with some staff being friendly while others displayed rudeness and indifference.

Food Quality

Food quality was inconsistent, with complaints about greasy items, cold food, and poorly prepared meals.

Wait Times

Customers frequently experienced long wait times, especially during peak hours, impacting their overall experience.
  • MH
    my hobbyshop
    Dec 19, 2025
    3.0
    Drive through, happy meal. No sauce in bag for nuggets, went back around to the speaker, rude attitude.
  • JC
    Joanne cornelius
    Dec 17, 2025
    4.0
    I go in and talk to a real person because using a kiosk or phone app is not my thing. The size of a sandwich is getting smaller and smaller, but I still go anyway. Don't forget to take advantage of the survey and get a BOGO sandwich.
  • CE
    Christopher Eddie
    Dec 12, 2025
    1.0
    Regularly have to wait in curbside pickup (after going through drive through) for small orders. 10 min wait for 2 double cheeseburgers.
  • DB
    Damian B
    Dec 3, 2025
    2.0
    Ordered a couple bacon egg and cheese mcgriddles for my breakfast before work. Order was canceled on the app as I pulled into parking lot. No one in the location had an explanation for this and offered to take my order in store. Unfortunately, as I stated, I had to go to work and this was not an option considering the queue. Got a half baked apology and walked to the sheetz next door to grab a donut.
  • KK
    kats
    Nov 17, 2025
    1.0
    My complaint is regarding the taste of your Coke beverage. I've been.coming to the Butler Crossing McDonalds for 2 years. Every single time I order a regular Coke, it tastes like cleaning fluid. Every time. I looked up why this could be happening and it said your machine needs cleaned very badly. The lines are probably really gunked up and dirty. Or the mixture is really off. Please fix this. Your Coke is always undrinkable. I rarely order a drink bevause of this but when I do, hoping this has been fixed, it never is. Please look into this or have a glass of your Coke. See if you can get it down.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 680 Butler Crossing?

Delivery is available from 5:00 AM to 11:45 PM Monday through Thursday and Sunday, and until 12:45 AM on Friday and Saturday.

What are the drive-through hours for this McDonald's location?

The drive-through is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.