Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
171 reviews
5 stars
72
4 stars
26
3 stars
12
2 stars
14
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews mentioned cold food, incorrect items, and poorly mixed Blizzards, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms, impacting their overall experience.
Positive Staff Interactions
Some customers highlighted friendly and helpful staff members, particularly the owner and certain employees.
Pricing Concerns
Customers expressed that prices were higher compared to other locations, with some feeling that the value did not match the cost.
KK
kats
Jan 20, 2026
1.0
A specifically went to this DQ location in Butler because I wanted to try the new crispy onion cheeseburger that's being advertised. They got it wrong. It's not supposed to have mustard on it. I hate mustard on my burger. It's supposed to have the crispy onions, pickles, cheese.and ketchup and MAYO! All I could taste was the awful yellow mustard. I went thru the drive thru so by the time I noticed they majorly screwed it up I was too far away
JG
jerry geriatics
Oct 7, 2025
5.0
I guess the owner was working the register if so he's a real nice guy
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 300 Benevan Sq, Butler, PA 16001-2430, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025 (Thanksgiving Day).
What type of food and treats can I expect at Dairy Queen Grill & Chill?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill offer amenities for families and children?
Yes, the restaurant offers booster seats, high chairs, outdoor seating, restrooms, is wheelchair accessible, drive-thru service, and is family-friendly and good for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/70712/.
Does Dairy Queen Grill & Chill have a mobile app for exclusive deals?
Yes, you can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby restaurants can I visit before or after Dairy Queen?
Nearby restaurants include Tropical Smoothie Cafe for healthy options, Jersey Mike's Subs for sandwiches, Chipotle Mexican Grill for Tex-Mex, Applebee's Grill + Bar for American cuisine, and Fortune Star for Chinese food.
Are there nearby hotels for visitors planning to stay in Butler?
Yes, nearby hotels include Hampton Inn Butler and Hampton by Hilton, both convenient for visitors in the area.
What nearby services and stores can I find around Dairy Queen Grill & Chill?
Nearby you can find automotive services like Mikan Volkswagen and Valvoline Instant Oil Change, banks such as First National Bank and Clearview Federal Credit Union, retail stores like Rent-A-Center and Famous Footwear, grocery stores ALDI USA and Aldi Foods, and other services including The UPS Store and Visionworks Butler Crossing.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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