Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.4
169 reviews
5 stars
72
4 stars
26
3 stars
12
2 stars
14
1 star
45
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many reviews mentioned cold food and improperly mixed Blizzards, with some customers expressing disappointment in the overall quality.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and restrooms, which negatively impacted their experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
Pricing Concerns
Customers expressed dissatisfaction with high prices compared to other locations and the perceived value of the food.
- JGjerry geriaticsOct 7, 20255.0I guess the owner was working the register if so he's a real nice guy
- BHBrandis HersheyAug 22, 20255.0Good was good. Service could be better. They lack having someone standing up front to take your order.
- SSSandiJul 24, 20251.0More expensive than any other Dairy Queen. Wouldn’t provide total in drive thru and didn’t even ask if I wanted whipped cream on top of my shake!
- SGSusan GaudishJul 18, 20255.0Drive thru great service. Ordered our two meals & a Heath Blizzard for our senior parent. The manager was so kind and even held the Blizzard upside down with a spoon showing us while saying THIS is thick. In awe of it's cool treat wonder a raised lid was then added. Great burgers. Always a positive food experience. The best Dairy Queen in our area.
- HKHeather KittleJul 17, 20252.0Ordered two meals and two blizzards. I had two shorter black/dark brown hairs in my blizzard and one longer brown hair in my cheeseburger. My husband didn't eat his blizzard because of mine so who knows how many hairs were in it. (Didn't find the hair until we got home and I was not going to drive all the way back for replacement)
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 300 Benevan Sq, Butler, PA 16001-2430, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025 (Thanksgiving Day).
What type of food and treats can I expect at Dairy Queen Grill & Chill?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill offer amenities for families and children?
Yes, the restaurant offers booster seats, high chairs, outdoor seating, restrooms, is wheelchair accessible, drive-thru service, and is family-friendly and good for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/70712/.
Does Dairy Queen Grill & Chill have a mobile app for exclusive deals?
Yes, you can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby restaurants can I visit before or after Dairy Queen?
Nearby restaurants include Tropical Smoothie Cafe for healthy options, Jersey Mike's Subs for sandwiches, Chipotle Mexican Grill for Tex-Mex, Applebee's Grill + Bar for American cuisine, and Fortune Star for Chinese food.
Are there nearby hotels for visitors planning to stay in Butler?
Yes, nearby hotels include Hampton Inn Butler and Hampton by Hilton, both convenient for visitors in the area.
What nearby services and stores can I find around Dairy Queen Grill & Chill?
Nearby you can find automotive services like Mikan Volkswagen and Valvoline Instant Oil Change, banks such as First National Bank and Clearview Federal Credit Union, retail stores like Rent-A-Center and Famous Footwear, grocery stores ALDI USA and Aldi Foods, and other services including The UPS Store and Visionworks Butler Crossing.