Chipotle Mexican Grill

Reviews

• CC

  Charlie

  Jan 2, 2026
  2.0
  I placed an in-store order and took the food home. While eating, I discovered a dead insect in my food. This was extremely concerning and raised serious questions about food safety and sanitation at this location. I have documented the issue with photos and a video and have already contacted Chipotle customer service so this can be properly reviewed. In addition, the service experience at this location has been consistently poor. On multiple occasions, even when the store was not busy, customers were left waiting at the counter without any acknowledgment or a simple “we’ll be right with you,” which makes the experience frustrating. I am sharing this feedback in hopes that management takes this seriously and improves both food safety and basic customer service.
• CY

  Catherine Yoder

  Dec 19, 2025
  1.0
  My mom got food poisoning from this place would not recommend!!!!
• MM

  Mikayla Mirich

  Dec 15, 2025
  1.0
  We go to Chipotle regularly—usually once a week, sometimes twice—so this experience was especially disappointing. The employee who took our order tonight was extremely rude, rushed, and unprofessional. For management’s awareness, he was a tall, thin (but not skinny) young man, likely a teenager or in his early 20s, with blonde hair and an oval/rectangular face. My boyfriend ordered a burrito and specifically asked for black beans, but when he received his food there were none at all. It felt like the employee was moving too fast and not listening. He even yelled that there was “a line” when I was the only other customer waiting. When it was my turn, I ordered a bowl and asked for as much white rice as would reasonably fit. I was given two very small scoops, so I politely asked for 2–3 more. Instead, I received only one additional scoop along with eye-rolling and sighing—as if I was inconveniencing him, even though I was paying for the meal. When I chose chicken, he appeared annoyed, abruptly turned around, and tossed some chicken into my bowl. The chicken tasted very strange and unlike anything I’ve ever had at Chipotle. At the salsa station, I asked for green salsa and some red salsa. I received no green salsa at all and an excessive amount of red salsa. Another employee thankfully stepped in and gave me the green salsa I asked for, along with sour cream and a small sprinkle of cheese. By that point, the experience was already ruined. My bowl was completely drenched in salsa and sour cream, making it soggy and unpleasant. I tried a few bites, but it tasted awful and I couldn’t finish it. I was hoping to have leftovers for the next day, but that wasn’t possible. I even felt the need to warn other customers walking in about the poor service. We will not be returning to the Butler Chipotle and will instead drive to the Cranberry location. I truly hope management seriously addresses this situation and lets this employee go, as his behavior reflects extremely poorly on the store. I am also hoping for a refund for this meal and will be reaching out to corporate to report my experience. Very disappointed.
• DS

  Dave “Lds” Stevens

  Dec 8, 2025
  1.0
  Pretty sure we got food poisoning here from last night’s chicken.
• TS

  The Dark Sizzle

  Dec 5, 2025
  4.0
  Pricey but tasty.

Frequently Asked Questions About Chipotle Mexican Grill