This place is terrible everything from the service to the food nothing works here terrible place to eat.
AA
Alex Andrasy
Apr 16, 2026
1.0
TERRIBLE TERRIBLE SERVICE only one person did anything he was like 16 and everyone else stood there thay messed up our order 3 times and forgot to make our shakes and our mocha moo latte very disappointed would not recommend coming here to this location
BS
Brayden Stoops
Apr 16, 2026
1.0
Staff is horrendous I asked for only ketchup on my burger and i got mayo, bacon, pickle, and crispy onions. Staff also forgot my drink and i had to ask for it. Employees seem to be doing and making whatever they want. and on top of this the condtion of the resturaunt was the worst ive seen in a while anywhere. There is duct tape covering a hole in the wall ants in the napkin containers which have nothing in them, and much more. I would not recommend coming here. Although the dairy queen on route 8 is fabulous and ive never had a problem there. DO BETTER!
CG
Cecilia Geibel
Apr 10, 2026
1.0
Talk about lying straight to my face! I asked for two piece tender and asked how much for Parm garlic would cost he said it be 46 cents i said okay thats fine turns out when I decided to ask for my receipt since I was thinking that seems pricey I seen he charged me two time 99 cents so 2 freaking dollars for sauce for a two piece.... let alone I had a cake issue with them before I should have known not to waste my time on this place they rip people off!
RR
Roo
Mar 20, 2026
1.0
Okay so to start of we pulled to the drive-thru a girl answers we tell her our order which is 3 ice cream/ blizzard and first one is medium-Cotten candy with cookie dough added then a medium confetti cake and well i accidentally ordered 2 Cotten candy instead of a confetti cake so i asked if i could swap one of the Cotten candy ones out for the confetti cake and she’s says “No she already make it” mean while their are 3 cars in front of us *so i don’t believe she did* but i let it go and just get both of them so we waited in line for like for 2-3 minutes then we get to the window and the girl hands us a cup carrier and their is 3 ice creams in it and i ask why their is only 3 when you said i could not take the one off and she goes you ordered 3 *she was acting very confused* but after all of that she closed the window and started saying i was ignorant and other stuff behind the window and i said thru the window i can hear you and one of the kids walks off laughing while the lady comes to the window and tries to gaslight me and say she wasnt but we took our order of 3 ice creams and. They got the order wrong i ordered a Cotten candy with cookie dough in it and their was no cookie dough and i recommend asking for extra topping of what ever you get in it because they will give you very little without it.
Overall would not recommend
Frequently Asked Questions About Dairy Queen Grill & Chill
Where is Dairy Queen Grill & Chill located?
Dairy Queen Grill & Chill is located at 300 Benevan Sq, Butler, PA 16001-2430, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill open on major holidays?
Dairy Queen Grill & Chill is closed on November 27, 2025 (Thanksgiving Day).
What type of food and treats can I expect at Dairy Queen Grill & Chill?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill offer amenities for families and children?
Yes, the restaurant offers booster seats, high chairs, outdoor seating, restrooms, is wheelchair accessible, drive-thru service, and is family-friendly and good for kids.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food online for pickup via their website at https://www.dairyqueen.com/en-us/order/pickup/n/70712/.
Does Dairy Queen Grill & Chill have a mobile app for exclusive deals?
Yes, you can download the Dairy Queen app for exclusive deals at https://www.dairyqueen.com/app.
What nearby restaurants can I visit before or after Dairy Queen?
Nearby restaurants include Tropical Smoothie Cafe for healthy options, Jersey Mike's Subs for sandwiches, Chipotle Mexican Grill for Tex-Mex, Applebee's Grill + Bar for American cuisine, and Fortune Star for Chinese food.
Are there nearby hotels for visitors planning to stay in Butler?
Yes, nearby hotels include Hampton Inn Butler and Hampton by Hilton, both convenient for visitors in the area.
What nearby services and stores can I find around Dairy Queen Grill & Chill?
Nearby you can find automotive services like Mikan Volkswagen and Valvoline Instant Oil Change, banks such as First National Bank and Clearview Federal Credit Union, retail stores like Rent-A-Center and Famous Footwear, grocery stores ALDI USA and Aldi Foods, and other services including The UPS Store and Visionworks Butler Crossing.
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