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McDonald's

3.2
(1365 reviews)

Business Details

1257 Lancaster Ave, Bryn Mawr, PA
19010, United States
(610) 525-3025
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1257 Lancaster Ave, Bryn Mawr, PA
19010, United States

Hours

Reviews

3.2
1,365 reviews
5 stars
444
4 stars
238
3 stars
212
2 stars
103
1 star
368

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor handling of delivery requests.

Service Quality

Feedback highlighted a mix of experiences, with some praising quick service while others noted rude staff and long wait times.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and bathrooms, raising concerns about hygiene.

Food Quality

Customers expressed dissatisfaction with food quality, including stale items and poorly prepared meals.

Staff Behavior

Multiple reviews pointed out rude and indifferent behavior from staff, impacting the overall customer experience.
  • JS
    Jordyn Strunk
    Feb 24, 2026
    1.0
    Absolutely unacceptable. I’ve been ordering from this McDonald’s for years because it’s the closest one to my college, and while it has always been bad, this was by far the worst experience I’ve ever had. I’m sick, I live on a college campus, and I don’t have the ability right now to grocery shop or cook for myself—so I ordered through Grubhub. I ordered late (around 10 p.m.), but well before closing, and ordered something extremely simple: a Shamrock Shake (specifically because it helps my throat) and a small meal. What I received instead was a joke: No Shamrock Shake at all Wrong number of nuggets Wrong fry size No apple slices Missing the toy from the kids meal Basically, half the order was missing. I paid around $15 and then had to spend 45 minutes arguing with Grubhub support just to get a refund so I could reorder. Because it was later at night, the reorder was more expensive due to time-based pricing. I ordered the exact same thing again. And guess what? They messed it up AGAIN. This time they got the nugget count right, but once again refused to give me the Shamrock Shake. Instead of canceling the item in their system or marking it unavailable like any competent business would, they either: Tried to give me nothing, or Replaced it with an apple juice box (???), which is NOT even remotely close to what I ordered or needed. If you’re out of Shamrock Shakes, SAY THAT. Cancel the item. Let the customer decide. Do not just shove random items into a bag and call it a day. To make it worse: They did not answer the phone I left a voicemail asking for a call back This happened TWICE within four hours They are literally 5 minutes from my campus I wasted money, time, and energy while sick, and ended the night with food I didn’t order and couldn’t even use for what I needed. This location has a long-standing pattern of rude staff, incorrect orders, and zero accountability—but this crossed into complete incompetence. If you don’t want to do your job, don’t work here. There are many options besides giving customers random items they didn’t order and forcing them to fight for refunds. I would rather you cancel the order than pull this nonsense. Do better—or stop accepting delivery orders altogether.
  • AA
    A. A.
    Feb 21, 2026
    1.0
    The owner of this franchise should close the shop before they store staff push them to bankruptcy...
  • CK
    Chris Gualano (Krisg87806)
    Feb 6, 2026
    5.0
    We stop here or go through the Drive-Thru from time to time. We run up this way to pick up our grandson from college so he can be home on the weekend. Service is good and the orders have been right.
  • BD
    Brayan DeQuadros
    Feb 3, 2026
    1.0
    Terrible…was waiting 20 minutes to pay my food, PAY…you know why, the workers pretend you’re not there it’s insane, can’t really review the food because I left, terrible management
  • JM
    Jeremy Milligan
    Jan 30, 2026
    1.0
    Waited in line for about 10 minutes, put an order in and then was told 5 minutes later that they are only doing door dash orders. Meanwhile a car in front of me had someone asleep behind the wheel.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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