Chipotle Mexican Grill

Reviews

• JC

  JAMES CHARLES

  5 days ago
  1.0
  Poor customer service in the event of a ruined order. My order ended up on my sidewalk in a pile of broken glass and garbage and when I called to report it I was told "next time you can get a free drink" and was told that I wouldn't get a refund if I wanted the free drink................................. If that is the level of service you're comfortable with, by all means, have fun letting them steal your money.
• YL

  Yuri Levin

  6 days ago
  1.0
  Hilarious. They’re absolutely just sitting there doing nothing. There are about 40 people with mobile orders. I had to cancel and get a refund. Most chipotles in the Pittsburgh area have become like this. Totally unacceptable. Just hilarious guys.
• TC

  Tyler Coulverson

  Feb 14, 2026
  1.0
  Terrible service to be blunt! Customer service was none existent, literally the staff were like rude robots, no smiles. I actually wanted chips and a drink to go along with my terrible portion sized bowl, but their attitudes were so off putting I didn’t. The staff were talking about customers and loudly. Chipotle reputation on social media is very much real and honest. This specific location if by far the worst ever!
• RB

  Ricardo Bickel

  Feb 9, 2026
  1.0
  The Bridgeville Chipotle is an absolute disaster. Walked in on a Monday night (supposedly slow) and it looked like a store that gave up on itself, empty food pans, overflowing trash, nothing stocked, and total chaos behind the line. My wife made a very simple request: guacamole before lettuce. Instead of listening, the employee ignored her repeatedly, then had the nerve to ask why she was being “aggressive” and if she was going to report him. All over toppings. Headphones in, attitude on full blast. Management somehow made it worse. Bonnie Miller and multiple employees swarmed the situation, escalated it, and another manager even threw out a completely baseless racial accusation. Voices were raised only after we were spoken to disrespectfully. We were kicked out without food despite being ready to pay. This place isn’t “busy” it’s poorly run. If this is Chipotle’s standard now, Bridgeville is rock bottom. Go anywhere else
• OP

  O. P.

  Feb 1, 2026
  2.0
  This place is constantly out of ingredients. Especially the pepper and onions. How hard is it to keep a line stocked