McDonald's

2.8
1639 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4214 Brownsville Rd, Brentwood, PA
15227, United States

Hours

Reviews

2.8
1,639 reviews
5 stars
364
4 stars
250
3 stars
268
2 stars
196
1 star
561

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Food Quality

Many customers complained about cold, poorly prepared food, with specific mentions of raw or stale items.

Long Wait Times

Customers consistently experienced long wait times for their orders, both in-store and at the drive-thru.

Cleanliness Issues

Several reviews noted unsanitary conditions in the dining area and bathrooms, contributing to a negative dining experience.
  • GH
    Gregory Hafen
    1 day ago
    1.0
    Morning drive up service is very below standards for a McDonald's. The order taking employee got my order wrong two days in a row. Yesterday I received a Bacon Quarter Pounder instead of a regular one. Today my order was missing a Sausag, egg & cheese micmuffin. Both the order taker and the person who handed me my food acted like just being there was a pain and providing service was not their job. I will not go back again. This place has had issues like this for many years. I would suggest hiring a better suited staff that actually have some class and enjoy what the do.
  • AF
    Andrea Follmar
    4 days ago
    1.0
    I am understanding to a degree - it’s fast food and young kids working. However, not one person had gloves on. I watched a girl cough in her hands and then continue packing up food. Absolutely disgusting.
  • DH
    Dennis Hamm
    Nov 15, 2025
    2.0
    Ordered a double quarter pounder with cheese. Evidently they decided to try their luck at making a double whopper and failed at both by putting lettuce tomatos and mayonnaise on it. What the hell were they thinking?
  • KL
    Kyle Loewy
    Nov 4, 2025
    1.0
    I added two extra sauce packets and McDonalds forgot them. This location has a habit of forgetting items so much and it causes inconvenience. I avoid this McDonalds when possible
  • CW
    Collin Wallace
    Oct 20, 2025
    1.0
    I think it's important to be empathetic to what restaurant staff endure day to day, and the attitudes they have to put up with when customers are impatient. This McDonald's location, however, is a terrible experience all around. We placed a Mobile breakfast order on the app, and after standing in the restaurant for 45 minutes, we still did not receive our food. We weren't even acknowledged once, even though the bag with our order number on it sat empty on the kitchen counter. When people did step up to ask about the status of their order, they were often met with an attitude and told to keep waiting. There was no sense of urgency among the staff to serve the customers in front of them, as they continued to fulfill delivery and dine-in orders while the Mobile folks stood waiting. We left without our order 45 minutes later to salvage some of our morning. We will not be returning here again.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 4214 Brownsville Rd, Brentwood, PA?

McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the delivery service available at this McDonald's location?

Delivery is available every day from 6:00 AM to 10:30 PM.