Offering 12 flavors and featured flavors that rotate monthly, Hotel B Ice Cream Parlor is the place for a delicious partnership of historic proportions. The Berkey Creamery was established in 1865 in the “College” Barns behind the university’s present day Old Main. Almost 150 years later, Hotel Bethlehem partnered with the Creamery to open our parlor on Main Street. We grew and moved, but our assortment of desserts, including freshly baked pies and the one-of-a-kind Moravian Sugar Cake, are available daily.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.