Five Guys

4.3
1178 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 77 East City Ave in Bala Cynwyd is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
77 East City Ave, Bala Cynwyd, PA
19004, United States

Hours

Reviews

4.3
1,178 reviews
5 stars
665
4 stars
303
3 stars
113
2 stars
36
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their attentiveness and willingness to resolve issues.

Food Quality

While some customers enjoyed the burgers and fries, others reported inconsistencies in food preparation and quality, including issues with soggy fries and incorrect orders.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting a clean environment while others reported unsanitary conditions.

Wait Times

Several reviews mentioned long wait times for food, particularly during busy periods, leading to frustration among customers.

Pricing

Customers expressed concerns about high prices relative to the quality of food, with some feeling that the value did not meet their expectations.
  • KB
    Karl Barnes
    1 day ago
    5.0
    The burgers & fries are still the best tasting of all the burger joints. But, to either my surprise or dismay, i learned they use peanut oil to cook with! I have to research the health implications eating foods cooked in peanut oil. Still taste friggin amazing 🤩
  • DB
    Dt Brownies
    Nov 9, 2025
    4.0
    Lil vibrant group might i add but my service was okay plus they gave alot of fries
  • SR
    Steph R
    Oct 25, 2025
    5.0
    Delicious burgers and cajun fries. The shake was great too. They got my order wrong so check your order. but they fixed it with no issue and made me fresh fries. So it did take longer than I expected.
  • AT
    Anh Tang
    Oct 8, 2025
    5.0
    I’ve been going to this location for a couple years now. I can’t rave about it enough. Super courteous, friendly, and hardworking staffs. They’re efficient and yet are able to keep an upbeat atmosphere not only amongst each other but with customers as well. They apologized on multiple occasions for the “wait.” It was barely a wait. I asked if they have a Coke Zero (which unfortunately don’t have) so I passed on it. While a staff member was leaving to end their shift, they passed by me and asked if I got my coke. It was such a small gesture but really goes to show how much they take care of the customers.
  • MD
    Malcolm Donckers
    Sep 30, 2025
    1.0
    My receipt shows a lot more than what my burger ended up having. Please see pictures. I didn’t make a fuss as I didn’t pay for the toppings. However I asked for 5 toppings of which I got one.

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.