Brand Certified
Five Guys
4.3(1186 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
77 East City Ave, Bala Cynwyd, PA
19004, United States
Certified by Five Guys • Mar 01, 2026
(610) 949-9005
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/77-east-city-ave
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 77 East City Ave in Bala Cynwyd is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.3
1,186 reviews
5 stars
672
4 stars
303
3 stars
114
2 stars
36
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are generally friendly, professional, and attentive, providing a positive experience even during busy times.
Food Quality
Burgers and fries are often praised for their taste and freshness, though some customers noted issues with seasoning and preparation.
Cleanliness
The restaurant is frequently described as clean and well-maintained, although there are occasional reports of unsanitary conditions.
Order Accuracy
There are mixed reviews regarding order accuracy, with some customers receiving incorrect orders but noting that issues were resolved promptly.
Pricing
Many customers feel the prices are high for the quality of food received, with some expressing disappointment over value.
- RFRaymond FallsFeb 18, 20265.0Incredible energy and exceptional service! Angelo was awesome & the whole team was amazing - working together and having fun. Chemistry in the kitchen would knock your socks off. Great experience and highly recommend!
- SFSam FortunatoFeb 17, 20265.0They were slammed tonight with a free burger deal and my food was late but I can’t blame them in the slightest. They were all working hard and asking customers their names to hurry orders. They were all showing effort and care pride in their work great job team.
- PMporsha mFeb 17, 20265.0Today the store was slammed due to a deal unbeknownst to the crew at Five Guys. When I arrived I was asked my name for the pick up order. There was a slight wait, but the crew offered a drink and made sure I knew my food was being worked on. The sandwich assembly table was full of burgers being made, everything was fast. I received my order within a few minutes. The food was fresh and hot. The staff were all working as a teams to prepare food for this rush they had all day. Even with everything happening all crew remained calm, friendly and helpful.
- DHDiana HsuFeb 7, 20265.0The chef here did an amazing job cooking the burger. It was fresh, generous in portion and delicious!
- LSLyn SmithFeb 3, 20263.0Stopped in for a patty melt at Five Guys. The cheese was perfectly melted and the sandwich looked great, but the overall flavor was surprisingly flat. I added fried onions, ketchup, mayo, and mustard and still found it under-seasoned. BBQ sauce usually helps bring it to life, but the burger itself should stand on its own. Texture was good — it just needed more seasoning. Not bad, just not as flavorful as I expected.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 77 East City Ave accept reservations?
No, Five Guys at 77 East City Ave does not accept reservations.
What are the operating hours of Five Guys in Bala Cynwyd?
Five Guys is open daily from 10:00 AM to 11:00 PM.
Can I order delivery from Five Guys in Bala Cynwyd?
Yes, delivery is available daily from 10:00 AM to 10:30 PM. You can order online at https://order.fiveguys.com/location/bala-cynwyd/menu.
Does Five Guys offer in-store pickup?
Yes, in-store pickup is available at this location.
What are some popular menu items at Five Guys Bala Cynwyd?
Popular items include hamburgers, cheeseburgers, fries, milkshakes, hot dogs, and the veggie sandwich, all customizable with numerous toppings and sauces.
Does Five Guys Bala Cynwyd accommodate dietary restrictions, such as gluten-free options?
Five Guys offers sandwiches without buns via wraps or bowls. However, some items like buns and certain sauces contain gluten; cross-contamination is possible, so please consult their allergen information.
What payment methods are accepted at Five Guys in Bala Cynwyd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys Bala Cynwyd family-friendly and accessible?
Yes, the restaurant welcomes children, has high chairs, wheelchair accessible entrances, parking, seating, and restrooms.
What nearby places can I visit before or after dining at Five Guys Bala Cynwyd?
You can visit the Bala Cynwyd Shopping Center, Olive Garden Italian Restaurant for more dining options, or shop at Men's Wearhouse and Foot Locker nearby.
Are there convenient financial services near Five Guys Bala Cynwyd?
Yes, a Wells Fargo ATM is located nearby, making it easy to access cash if needed when visiting Five Guys.
Where can I find beauty and wellness services close to Five Guys Bala Cynwyd?
Several beauty salons such as Phenix Salon Suites, Sapphire Sky Salon, and Hair Studios like Radiant Allure Hair Studio are nearby for your wellness needs.
Brand Certified Facts from Five Guys
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