Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 30 minutes.
Food Quality
While many enjoyed the food, there were complaints about cold items, incorrect orders, and inconsistent portion sizes.
Staff Attitude
Feedback on staff was mixed; some customers praised friendly service, while others noted rudeness and disorganization.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with dirty tables and overflowing trash.
Overall Experience
Despite some positive experiences, many customers expressed frustration with the service and vowed not to return.
MA
Melissa Ann
Nov 15, 2025
1.0
Went through the drive thru which was a wait was but not an issue until we got our cone and HOT fudge sundae that was prepared when we ordered and put in a freezer until we got to the window. So therefore the COLD fudge sundae was not what I ordered nor any good!
JS
Josh Stratton
Oct 6, 2025
1.0
30+ minute wait for ice cream is unreal. Do better
ZZ
zhealthcare
Sep 29, 2025
5.0
Haven’t had a bad experience I always do mobile orders walk right in grab my stuff and go, food is always made right and tastes good!
TW
Terri Walter
Sep 28, 2025
1.0
Literally the slowest drive thru ever. If you’re in a hurry don’t stop here.
MB
Maria Brandt
Sep 13, 2025
1.0
Waited in drive thru 30 minutes. Couldnt escape, wedged in. Terrible service. Not the first time waiting. Have been asked on multiple occasions to pull to the front and they would bring it right out. How hard is pouring oce cream? Avoid this location. Other ice cream places in area to visit.
What are the operating hours of Dairy Queen Grill & Chill in Altoona, PA?
The restaurant is open daily from 7:00 AM to 10:00 PM.
Is Dairy Queen Grill & Chill at 1568 Osgood Dr accessible for families and children?
Yes, the location is family-friendly and welcomes children, offering amenities like high chairs, outdoor seating, and restrooms.
Does Dairy Queen Grill & Chill provide drive-thru and mobile ordering options?
Yes, it has a drive-thru and supports mobile ordering and rewards through its app.
Does Dairy Queen Grill & Chill offer free WiFi and outdoor seating?
Yes, the restaurant provides free WiFi and has outdoor seating available for customers.
Where is Dairy Queen Grill & Chill located in Altoona?
It is located at 1568 Osgood Dr inside Logan Town Centre in Altoona, PA 16602-6545.
Are there other dining options near Dairy Queen Grill & Chill in Logan Town Centre?
Yes, nearby dining options include Chili's Grill & Bar, It's Just Wings, Texas Roadhouse, Panera Bread, SUBWAY, Dino's Pizza, Clean Eatz, Chipotle Mexican Grill, and Sweetfrog Altoona, PA.
What nearby shopping stores can customers visit when they come to Dairy Queen Grill & Chill?
Nearby stores include GameStop, Lane Bryant, Carter's, Buckle, Bath & Body Works, Uniform Place, and Five Below, offering clothing, electronics, beauty products, and more.
Are there any nearby attractions or services useful for customers visiting Dairy Queen Grill & Chill?
Yes, customers can visit nearby places like Logan Town Centre - GameStop for entertainment, UPS Access Point location for shipping needs, and South Beach Tanning Company for beauty services.
How can I place an order online for pickup at Dairy Queen Grill & Chill in Altoona?
You can order online for pickup via the Dairy Queen website at https://www.dairyqueen.com/en-us/order/pickup/n/15393/.