Smashburger

Reviews

• JJ

  JustinH

  Jan 3, 2026
  1.0
  This location has extremely poor service. We placed an order and, after waiting approximately 20 minutes, received our food. At that point, we noticed that the order was incorrect—we were given regular fries instead of what we had ordered. Under normal circumstances, this would not have been a major issue. Mistakes happen. What turned this into a frustrating and unacceptable experience was how it was handled by your staff. When I politely asked the server if she could help correct the mistake, her first response was to say she needed to check what was on the ticket. While that seemed unnecessary given that the order was still wrong regardless, I remained patient. When she returned, she had a dismissive “oh well” attitude and told us that the fries we ordered were an upcharge and that I would need to wait in line again to fix it. Frankly, this was unbelievable. We had already waited 20 minutes for our food, and the difference in price was ten cents. Instead of simply correcting an error that your team made, I was told to get back in line, leave my daughter at the table again, and pay for an entirely new order of fries for a mistake that I did not make. I then spoke with the manager on duty. He was polite and professional, and I appreciated his demeanor. However, even after explaining the situation, we were still not refunded for the fries that were incorrect in the first place. Being forced to pay twice because of a staff error is not acceptable under any circumstance. To make matters worse, I was later informed that the individual who gave us the dismissive attitude and refused to help appropriately is a manager in training. That is deeply concerning. If this is the behavior being modeled or accepted for future managers, it reflects poorly on the standards of this location and the brand as a whole. This experience left a very negative impression. The issue was not the fries—it was the lack of accountability, the poor attitude, and the refusal to resolve a simple mistake in a reasonable way. Customer service should not make guests feel punished for errors they did not create. I hope this feedback is taken seriously and used to improve training, especially for leadership roles. I would also appreciate reimbursement for the fries we were forced to repurchase due to this error.
• AC

  alejandra cancel

  Jan 3, 2026
  5.0
  Place was amazing, amazing food and very polite. I have even my little puppy without any problem.
• MI

  Maribeth Issermoyer

  Jan 2, 2026
  5.0
  Food was great! Service was excellent especially Nadia. Will definitely be back.
• JI

  Jaya Irving

  Dec 31, 2025
  5.0
  Great service food is fresh always and our server nad was nice enough to give us an extra milkshake!! Positive atmosphere
• VC

  Vilma Castillo

  Dec 20, 2025
  2.0
  The food was excellent; however, the service was terrible, which is why I’m giving two stars. I was there on Saturday, December 20th at 8:00 p.m. The young woman at the front desk seemed to be in a bad mood. Ordering the food was not a pleasant experience. I didn’t expect her to be smiling all the time, but her attitude showed that serving customers was not enjoyable for her. Something else that surprised me was the shakes—paying $7 for a cup that isn’t full seems crazy to me.

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