Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and helpful service, particularly highlighting staff members like Nadia and Sean.
Food Quality
The food received positive feedback for being delicious, with specific mentions of burgers and fries, although some noted issues with greasiness and saltiness.
Atmosphere
The restaurant was described as having a pleasant atmosphere, though some customers found it a bit noisy or chilly.
Inconsistency
Several reviews pointed out inconsistencies in service and food quality, with some customers experiencing poor service and incorrect orders.
SK
Sandra Kabiru
4 days ago
4.0
Great place for burgers. The shakes are great too! Take out was a smooth process
RB
Rick Broyles
4 days ago
1.0
I attempted to dine here on February 22nd, yes there was snow outside but it was mostly raining and there was no snow on the ground and I was not able to dine because the restaurant did not open and there was not even a note on the door saying that they were closed or anything.
TP
Team Pursuit7
Feb 20, 2026
5.0
Our Server A was very polite and professional we had some problems with our food and he helped us out and made sure everything Perfect
RS
Rebecca Sanclemente
Feb 14, 2026
5.0
Nadia was extremely pleasant, helped with the menu, assisted with questions. Definitely 10/10
ES
E Schneider
Jan 31, 2026
1.0
Was busy, loud, upon ordering, she forgot our cup for our drink, and table’s didn’t look like they had been cleaned all day (2:20 pm visit). Salt and pepper shakers were empty. Our order was completely wrong and waitress did not care. Burgers and fries were exceptionally greasy! Not in a hurry to go back.