Dunkin'

Reviews

• SS

  Steve

  6 days ago
  1.0
  Horrible Horrible Horrible I ordered a hot cappuccino. I made it very clear what I wanted because I was speaking with someone that did not speak English as a first language. In fact I don't think she speaks English at all. I did not receive a cappuccino. I received a coffee. A black coffee. I looked at the receipt and saw that I was charged for a black coffee. I went back to the counter until another girl that I did not order black coffee. She argued with me and told me that I did. I told her that I never order black coffee from Dunkin' Donuts. I always order a cappuccino. She told me to give her the card and she would give me a refund. I told her I paid with my phone. She said she could only give me a refund with my card. I don't have a card with me. I told her to just charge me the difference. She said I can't do that. She said I have to charge you for a cappuccino and you'll have to bring the card for the coffee refund. I started raising my voice and she figured out how to do it. This was the second girl. The first one was so incompetent she just backed away from the cash register and watched. I'm not sure if she knew what was going on because she couldn't understand the language. That is too bad. It's hard to have good customer service if you can't communicate with the customer. I doubt there are many people that come into this location that don't speak English. The second girl finally gave me one of the worst cappuccinos I've ever had. It was like a couple of black coffee with foam on top. As all of this was taking place a line was growing in the guy behind me ended up getting the wrong order. Then I went and looked at the reviews. This is definitely a pattern. This is not the fault of the people that are behind the counter, because since it's a pattern it is the fault of the people that own, license, and/or have ultimate management over this location. Shame on Dunkin' Donuts for allowing their operations to be run by incompetent individuals both in the front office and at the front counter. I wish Dunkin better reflected high standards expected by the best of companies. Moreover, I've come to expect improvements in customer service arena over the years, since so many companies now realize the importance of getting it right. I spent many hours studying marketing during my undergraduate years at the counter of a Dunkin' Donuts in Tucson, Arizona. Since those days I've spent years within the customer service space; involved in the development and assessment of skills, standards, and successes in the retail arena. I recognize excellence when I see it. I did not see anything remotely related to excellence or care at this location today. Disappointing.
• MO

  Miguel Osorio

  Nov 7, 2025
  1.0
  Costumer services horrible staff bad instead of helping people they just saying go to the kiosk not everybody know how to used the kiosk
• RH

  Russell Harvey

  Oct 16, 2025
  5.0
  I just want to should out the gentleman (grey hair and beard) who made my wake up wraps this afternoon. I worked at a Dunkin in High School and I never watched someone take their time to make something with care. At the end of the day it’s Dunkin food, but I could see he cared about what he was doing and I feel like that’s so hard to come by these days. It was like watching a real life version of SpongeBob working at this Dunkin. Who ever you are, thank you for my wake up wraps. They’re the best I ever had.
• GD

  Ger Delozier

  Oct 10, 2025
  1.0
  So i was returning from my camping trip and as i returned to civilization i really need a coffee from dunkin as i normally do day to day everyday i went excited to get a coffee and donut as i do daily when i arived the line was empty i rushed to to the front saw they had my doughnut so an employee came right up and asked if i was paying cash or card i said card thinking she might be waiting on change for the register she order at the keosk i asked about why she order at keosk and walked away so i did i went to keosk and ordered when i tured to aproch the pick line i noticed the line had filled up and she was waiting on customers So I felt disgruntled, but I continued to wait Which every day for the last five years, I ordered the same thing the exact same thing and nothing else I don’t deviate ever large iced coffee five creams six Splenda she puts it down and calls my name, and I clearly see that she has gotten my coffee because this is a black coffee and I won’t even get into the fact that who drinks Black iced coffee no one but I proceeded to tell her that you know this is wrong. I have expended. It’s clearly whack and she goes. Oh I can give you some creams and you can put it in yourself and I said if I want to make my own coffee I would go home and make my own coffee I pay for my coffee and a premium because I would like to pick up my coffee And drink it and not have to make it so she walks away again I’m waiting my second drink for my niece came out. It was fine. I left a black coffee there so after sometime she walks up and slam the coffee down. The front of me says nothing walks away and I look at it and it’s my coffee so I take it and now this one doesn’t have any sugar. I don’t know why but I don’t know the first one has no sugar or not but this one has Cream. In it, so I proceeded not to argue, turned around and put splendid in my coffee. Then I got the attention of an attendant as she was ignoring me another employee. And say could I have my doughnut that I paid for on the kiosk and he goes what kind A cream delight like I always order He walked over to the case, came back and said do you want a Boston cream? no, I made a cream delight. Oh, I’m sorry we don’t have anymore of those. I was like well when I walked up in the front of this line I was told to go to the kiosk. There was Cream lights there I was like and now there (Continues in photos below because their was not enough room)
• AH

  Ali H

  Oct 10, 2025
  2.0
  I'm extremely disappointed with the service I received at this Dunkin' Donuts location, specifically from manager EMMY R. Her behavior was completely unprofessional, and I felt disrespected as a customer. She assumed I was lying without giving me a chance to explain, and her tone was condescending. What's even more concerning is her lack of knowledge about the menu and services. The way she spoke to me was unacceptable, and her assumption that I'm a repeat troublemaker was not only hurtful but also untrue. As a paying customer, I expect to be treated with respect and courtesy. I hope Dunkin' Donuts takes customer feedback seriously and takes necessary actions to address this issue. Managers like EMMY R can significantly impact the customer experience, and I hope steps are taken to ensure that customers are treated with the respect and professionalism they deserve.

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