Dunkin'

3.6
430 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Allentown, PA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3111 Lehigh St, Allentown, PA
18103, United States

Hours

Reviews

3.6
430 reviews
5 stars
188
4 stars
80
3 stars
48
2 stars
25
1 star
89

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and misunderstandings, leading to dissatisfaction.

Service Quality

Feedback highlighted a mix of friendly service and rude interactions, with some staff being described as unhelpful or dismissive.

Food Quality

Several reviews mentioned poor food quality, including burnt items and unsatisfactory taste, particularly for breakfast sandwiches and coffee.

Cleanliness

Some customers noted cleanliness issues, including unsanitary conditions and insects in the store.

Management Issues

There were mentions of poor management and staffing problems, contributing to slow service and operational inefficiencies.
  • SS
    Sativa Stoner
    Oct 21, 2025
    1.0
    Got a S iced coffee, which turned out to my liking....for my loaded Chipotle hash browns with bacon...one small piece of bacon. Not loaded as described. I work early too but also don't have an attitude while taking an order or helping customers. Pay almost $6 for nothing.
  • JC
    Joseph Castrovillari
    Oct 1, 2025
    4.0
    Can never go wrong with doughnuts 😁
  • TW
    Taylor W
    Sep 1, 2025
    1.0
    I must say I’m not quick to review places but this location is atrocious. I had to state my order five times via the drive thru, even clarified and corrected it with the staff on the other end, it still read incorrectly on the display screen. I stated it again and was told to pull forward… got to the window and STILL received the incorrect coffee. I informed them that I am diabetic and really need the sugar free syrup and was told “well you didn’t say that” to which I responded “actually, I did. Multiple times and even stated the screen was still incorrect but was told to pull forward. I don’t think I should have to say I have a medical condition to be heard or have my order correct…” I was met with further resistance to the point of saying “it’s fine. I’ll just take 10 units of insulin for this,” to which the response was “okay” and was handed the incorrect coffee, with the incorrect flavor of syrup, with no offer to remake it. If I could give negative stars I would. Don’t go here if you need unsweetened syrup or your order to be even slightly correct.
  • BK
    Bobby Kennedy
    Jul 3, 2025
    2.0
    The person at the register doesn’t say anything and didn’t even let me know my order was ready. Had to walk up and ask if the bag was mine.
  • EA
    Eugene Arencibia
    Jun 29, 2025
    5.0
    Always friendly, great service

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3111 Lehigh St, Allentown, PA?

Dunkin' at 3111 Lehigh St is open from 5:00 AM to 8:00 PM Monday through Friday, and from 5:00 AM to 6:00 PM on Saturdays and Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at 3111 Lehigh St offers both delivery and curbside pickup services.