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Brand Certified

Chipotle Mexican Grill

3.3
(1081 reviews)

Business Details

1870 Airport Rd, Allentown, PA
18109, United States
(484) 353-1695

About

Mexican Restaurant
Chipotle Bethlehem PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1870 Airport Rd, Allentown, PA
18109, United States

Hours

Reviews

3.3
1,081 reviews
5 stars
410
4 stars
198
3 stars
97
2 stars
63
1 star
313

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and disengaged staff, with many customers feeling ignored or treated poorly.

Food Quality

Many customers reported issues with food quality, including undercooked rice, skimpy portions, and missing ingredients.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and overflowing trash, leading to concerns about hygiene.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and poor handling of online orders.

Inconsistency

Customers noted frequent shortages of menu items and inconsistent service, leading to frustration and disappointment.
  • IO
    Isaac Osborn
    2 days ago
    1.0
    Took 40 minutes in all. (~30 minutes) after the app said it was ready. The nice person at the register said the reason my food and about 10 other people was 'ready' and we were all waiting is because they were 'bumping it', which shows all us on our app that it's ready. If it's not ready.... don't show it's ready.
  • SJ
    Sahlia JP
    Feb 16, 2026
    3.0
    Rice was hard, could have been old/bottom of the pan and made my meal difficult to enjoy. Requested a special edition chicken, that I did not mind waiting for the refill. During that time and cashing out; services were dry and servers/cashiers were not friendly, disengaged and ignored polite gestures “thank you”. I understand we can have off days/be worn down at the end of the day and I’m not expecting over the top gestures/expression but it’s always appreciated when I can walk away wanting to return as a customer.
  • KC
    Kendall Curto
    Feb 9, 2026
    1.0
    Stood there for awhile while three employees stood at the register talking and one walked past me and back to the chat without ever taking my order. The one cook asked someone twice to help me, but was also ignored. Left without ordering.
  • CJ
    Chris Jones
    Feb 9, 2026
    1.0
    Received my burrito with a large hole in it. I returned to the counter and asked if can get a new tortilla and expressed my dismay that they would roll up my burrito with such a large hole in it. An employee responded with an attitude saying i could just ask for a new tortilla and I don't have to be rude. I would give 0 stars for service if possible. New tortilla was stale. Updated... restaurant is out of requested soda. This also happens often.
  • PB
    P Buck
    Feb 3, 2026
    1.0
    Ordered online ready for Taco Tuesday. Added what I wanted to my order. Got there to pickup to find out they had no salsa. What's the point having an online ordering system if it's just gonna be incorrect. Needs to update what the store is offering instead of lying to their customers. Also staff should probably be trained on how to assist with a refund. Ended up going somewhere else where simple stocking of products is standard.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Bethlehem PA serve?

Chipotle Bethlehem PA offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Allentown, PA?

The restaurant is located at 1870 Airport Rd, Lehigh, Allentown, PA 18109.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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