Chipotle Mexican Grill

3.4
1120 reviews
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About

Mexican Restaurant
Chipotle Bethlehem PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1870 Airport Rd, Allentown, PA
18109, United States

Hours

Reviews

3.4
1,120 reviews
5 stars
439
4 stars
207
3 stars
100
2 stars
64
1 star
310

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and dismissive attitudes towards customers.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables, overflowing trash, and unclean bathrooms.

Food Quality

Several reviews mentioned issues with food quality, such as undercooked rice, small portion sizes, and missing ingredients.

Stock Issues

Customers frequently noted that the restaurant often ran out of key ingredients, affecting their orders.

Management Problems

There were complaints about poor management, including lack of staff training and inadequate handling of customer complaints.
  • RD
    Ronald Dreher
    Jan 3, 2026
    1.0
    The service was horrible. They made it very clear they were being bothered by us being there. The dining area was a mess and the bathrooms looked like they haven't been clean in over a week. 10 minutes after eating both my gf and I had stomach cramps and diarrhea
  • WY
    Wyatt Yarnell
    Jan 2, 2026
    1.0
    Had literally NOTHING out on the bar. Couldn’t even replenish the cheese, pico or corn for me, there wasn’t even lettuce out so I didn’t get that either. Pure laziness. I’m not one to complain often but that was absolutely ridiculous.
  • IM
    Isabella Mystkowski
    Dec 29, 2025
    1.0
    On Dec 29, at 8:00, I went to just get a simple chicken burrito. First off, the staff member making it was mumbling so I couldn’t hear him. Then I accidentally said cream cheese instead of sour cream, and he proceeded to put on the shredded cheese. Okay, no problem whatever. Then I said “oh I meant sour cream”, and he proceeds to roll his eyes and say loudly “you said CHEESE”. Okay not cool. Then I said “but it’s okay, I wanted regular cheese too, it’s okay.” Then they ran out of lettuce, okay whatever, it happens. I get checked out, the cashier is now being rude too and mumbling. Then he proceeded to throw the bag at me. I did nothing wrong, greeted them nicely, and I got treated like this. SHAME. You chose to work there, try working in a hospital once in your life then try to give me an attitude.
  • CC
    Catheryne Vigueras Castaneda
    Dec 26, 2025
    1.0
    12/26/25 8:15pm Whoever was serving bowls at this time needs to be retrained on portion control. Asked for a bowl and I got a rice salad.
  • SM
    Sky Master101
    Dec 20, 2025
    1.0
    Hello, I’m taking the time to let you know about my experience at the chipotle that’s at 1870 airport rd Allentown pa 18109. I, walked into the restaurant to be told that they are only taking online orders. No walk ins. You had around 5 workers chatting and basically sending customers away. You have no signs saying that you were only taking online orders. I had no issues with that and placed my order online as they requested. I ordered 3 soft tacos with carnitas and cheese. I added a red chimi and pay $1 and an also order a lemonade. I payed $15.64 and waited for my order to be ready. When i picked my order the red chimi and the lemonade were missing. When i ask the worker that she was missing the chimi and lemonade she started giving me attitude saying that i didn’t order a red chimi or the lemonade talking to me like if i was crazy. She was very dismissive and basically try to send me away. I told her that I’ll double check the summary of my order and when i showed it to her she simple said that they didn’t have the lemonade and showed me Red chimi that was old and basically said that it was no good. I then ask her to refund me the money i paid for the lemonade and the chimi and then she just walk away and then another girl came out and basically said that they didn’t have the limonada. I said that’s find refund my money and she said that because I placed my order online I needed to call the 800 number which when I checked on your website you have none that I could find. After that she when in the back and came back with a lemonade and said that she will give me ice. I took the lemonade and guys guys took my $1 for the red chimi. You have serious personnel issues at this place. The customer that was in front of me had their order mix up and they gave her the wrong thing. This is not about the dollar but you can check the video and see the interactions with customers. I hope you do the right thing for all your customers and clean this up because if you don’t your business is gone. I hope someone from your office takes the time to reply back to me if not it will be your lost.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Bethlehem PA serve?

Chipotle Bethlehem PA offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Allentown, PA?

The restaurant is located at 1870 Airport Rd, Lehigh, Allentown, PA 18109.