Dairy Queen Grill & Chill

3.3
597 reviews
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Business Details

2620 Newburg Hwy, Woodburn, OR
97071-2816, United States
(503) 981-0901
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2620 Newburg Hwy, Woodburn, OR
97071-2816, United States

Hours

Reviews

3.3
597 reviews
5 stars
180
4 stars
127
3 stars
101
2 stars
46
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of engagement with customers.

Speed of Service

Many customers reported long wait times for their orders, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders, poorly prepared items, and unsanitary conditions.

Cleanliness

Customers frequently noted that the restaurant was dirty, with unclean tables, floors, and restrooms, contributing to a negative dining experience.

Staff Training

There were consistent calls for better staff training, as many customers felt employees lacked basic customer service skills and product knowledge.
  • SG
    Savannah Gillelan
    Nov 5, 2025
    2.0
    Quite possibly the worst attitude I’ve ever encountered in a drive thru. I’m not usually one to judge a book by its cover, but perhaps hiring more palatable or pleasant people would prevent this. Location wasn’t busy and it’s clear why — lady with a trashy heart tattoo and dark hair seems to not know what “customer service” entails. I get not wanting to work in fast food and that it’s probably not the best work environment — as someone who has worked in food service, if you’re unhappy, find a better job. Don’t take it out on the customers who are just trying to get a meal. Also, the chicken tenders are laughable.
  • CG
    Cameron Graves
    Sep 28, 2025
    5.0
    Love the burgers and Blizzards
  • MM
    Melinda Martin
    Sep 21, 2025
    4.0
    Good for fast food.
  • KM
    Kelli Main
    Sep 3, 2025
    3.0
    Went through drive through this evening. 9/3/25.The kid had no personality. Shoved the ice cream in my husband’s face while he was trying to put his wallet away. We had to pull over and wait over ten minutes for two cheese burgers. After getting them, there were no napkins in the bag. This store needs some serious training on customer service and etiquette .
  • RT
    Raul Tavera
    Aug 16, 2025
    1.0
    Was told to go the drive-thu when I approached the lobby. at the drive-thru menu I was told to go the lobby door for pickup. Said thank you the boy working the window. He didn't bother replying.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill in Woodburn, OR?

The restaurant is open Monday through Thursday and Sunday from 10:30 AM to 9:30 PM, and Friday and Saturday from 10:30 AM to 10:00 PM.