Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Mixed feedback on customer service; some praised friendly staff while others reported rudeness and disorganization.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others received cold or poorly prepared food.
Cleanliness
Generally positive remarks about the cleanliness of the restaurant, though some noted issues with specific areas.
Service Speed
Service speed varied significantly, with some customers experiencing long wait times, especially in the drive-thru.
RK
Robin Knauerhase
Dec 23, 2025
5.0
Fast service, nice people, very good sandwiches.
JL
Jacqueline Lee
Dec 3, 2025
5.0
First off. I've always loved this arbys. My most recent experience made it over the top. I put in a mobile order on black Friday and went to go pick up. The lines were insane to the outlet, and after almost an hour, I gave up. I called the store to let them know I'm giving up. I knew I couldn't get a refund, but wanted them to be aware I wasn't going to make it. The nice gentleman on the phone said, no worries. I'll write your info down and next time, just let us know and we'll remake it for you. I was caught off guard. I called tonight to call it in, it was the same gentleman on the phone. He said I remember you, I took your call last week. We'll get this made, no worries. They def didn't have to do that, but it was wonderful customer service in a world where it's lacking in many places. I order from here about once a week and will def continue to do so!
KL
Katie Linn
Nov 18, 2025
1.0
Food wasn't very good, when we tried to make a complaint the workers behind the counter weren't happy and had an issue that we found problems with our food.
I like Arby's, but I won't be going back to this one.
CC
CiCi
Nov 11, 2025
1.0
The girl helping us named Cheyenne was incredibly rude, and clearly didn’t want to help us. I had to go back in the store to get our 3 milkshakes because they forgot (no big deal- just glade we remembered before driving away) and apparently asking for a cup holder was way too much for her to handle. She was talking down and being awful to the other employees working as well. My mom made a comment on how sorry she felt for her co workers. It’s pretty bad when customers can hear her throwing a hissy fit about wanting to leave on time (it was still pretty early and no where near closing) Dinner was fine but she sure left a bad taste.
MM
Minyoongi Minyoongi
Sep 6, 2025
1.0
Food was great but customer service was bad I had to wait sooo long for my other pizza, mind you I ordered first and plus there was like no one in there minutes later a group team of soccer girls, parents coaches came in they took like 2 to 3 long tables up we asked about if the pizza were done they said it would be ready in 5 minutes but those 5 minutes were almost an hour. They gave the food first to those people that came in a whole group which were last, they were very disorganized.